Front Desk Supervisor-Remote Lodge Fort McMurray, AB

Aramark Canada; Fort McMurray; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading service provider in Fort McMurray is looking for a Front Desk Supervisor responsible for ensuring guest satisfaction, managing front desk staff, and training employees. Candidates should possess strong customer service and communication skills and a high school diploma. The position offers comprehensive benefits and requires successful completion of a pre-employment D&A test and background check.

Benefits

Comprehensive benefit packages

Transportation from Edmonton, AB

20 days on/10 days off rotation

Qualifications

• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• Demonstrates excellent customer service skills.

Responsibilities

• Supervise all front desk staff and provide feedback.
• Train employees to perform to standards.
• Monitor room inventory for guest readiness.

Skills

Customer service skills

Interpersonal skills

Communication skills

Organization skills

Proficient in Microsoft Suite

Education

High school diploma or equivalent

Job description

Job Description

ARAMARK Remote Workplace Services is seeking a Front Desk Supervisor to join the team. The Front Desk Supervisor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

Applications that do not have resumes attached will not be considered.

Benefits

• Comprehensive benefit packages are offered
• Transportation is provided out of Edmonton, AB to site
• Rotation are 20 days on/10 days off

Please note all candidates considered for hire will be required to successfully pass a pre‑employment D&A test and criminal background check.

Job Responsibilities

• Accountable and responsible for maintaining a culture focused on having Safety as a value
• Train employees to perform to Aramark Standards
• Supervise all front desk staff and provide feedback to work performance
• Monitor, compile and forward feedback on guest services workers work performance to Manager
• Facilitate toolbox meeting emphasizing on safety, guest services and hospitality
• Monitor room inventory, and ensure room readiness for incoming guests
• Respond to guest concerns and elevate as needed
• Provide support to front desk during peak hours
• Provide exceptional service to all clients and employees

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Proficient in Microsoft Suite
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.