Front Desk Supervisor-Remote Lodge Fort McMurray, AB

Aramark; Fort McMurray; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading remote services company in Fort McMurray is looking for a Front Desk Supervisor to ensure guest satisfaction through booking reservations and assisting guests. This role requires supervisory experience and excellent customer service skills. Responsibilities include staff supervision, maintaining safety standards, and overseeing guest services. The position offers comprehensive benefits and a rotation of 20 days on/10 days off.

Benefits

Comprehensive benefit packages

Transportation provided

20 days on/10 days off rotation

Qualifications

• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrate organization skills, accuracy, and attention to detail.

Responsibilities

• Accountable and responsible for maintaining a culture focused on having Safety as a value.
• Supervise all front desk staff and provide feedback to work performance.
• Monitor room inventory, and ensure room readiness for incoming guests.
• Provide support to front desk during peak hours.

Skills

Customer service skills

Interpersonal skills

Communication skills

Organization skills

Education

High school diploma or equivalent

Tools

Microsoft Suite

Job description

Job Description

ARAMARK Remote Workplace Services is seeking a Front Desk Supervisor to join the team. The Front Desk Supervisor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

Applications that do not have resumes attached will not be considered.

• Comprehensive benefit packages are offered
• Transportation is provided out of Edmonton, AB to site
• Rotation are 20 days on/10 days off

Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check.

Job Responsibilities

• Accountable and responsible for maintaining a culture focused on having Safety as a value
• Train employees to perform to Aramark Standards
• Supervise all front desk staff and provide feedback to work performance
• Monitor, compile and forward feedback on guest services workers' work performance to Manager
• Facilitate toolbox meeting emphasizing on safety, guest services and hospitality
• Monitor room inventory, and ensure room readiness for incoming guests
• Respond to guest concerns and escalate as needed
• Provide support to front desk during peak hours
• Provide exceptional service to all clients and employees

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Proficient in Microsoft Suite
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

EEO Statement

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.