Front Desk Supervisor, Mount Royal Hotel

Pursuit Collection; Banff; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Free attractions

Friends 50% off

Hotel discounts

Dining discounts

Mental health resources

Job summary

Pursuit Collection is seeking a Front Office role in a dynamic hospitality environment in Canada. The position focuses on welcoming guests, managing check-ins and group bookings, and maintaining accurate front desk operations while coordinating with Housekeeping, Maintenance and F&B teams to ensure seamless guest experiences.

The role requires supervisory experience, strong communication, and basic computer skills, including familiarity with hotel accounting software.

Qualifications

• 2–5 years experience in a major hotel.
• One year experience in a supervisory role.
• Good communication skills in the workplace.

Responsibilities

• A smooth and correct administrative operation.
• Welcomes guests and monitors check-ins and groups.
• Co-ordinates actions with other departments and informs FO Manager.
• Coordinates with Housekeeping, Maintenance and F&B.
• Ensures staff are familiar with emergency procedures.
• Executes regular training and maintains Front Office standards.

Skills

Guest service

Supervisory experience

Communication skills

Team leadership

Basic computer skills

Room Master knowledge

Tools

Room Master

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.ROLE & RESPONSIBILITIESA smooth and correct administrative operationA correct and up-dated data base within the systemWelcoming of all guestsMonitors check-ins, as well as groups, and gives total attention and dedication to guestsTaking care of guests and concierge serviceOffers a wide amount of informationSupervises the organization and sales of guests' activities and the correct handling and chargingEffectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customerCo-ordinates proper actions with other departments, informs FO Manager of serious mattersCo-ordination and communication with the Housekeeping, Maintenance, and F&B departmentsEnsures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occurExecution of regular technical/skills trainingSetting up and maintaining ongoing training programs in the Front Office departmentFamiliar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibilityREQUIRED SKILLS & QUALIFICATIONS2-5 years experience in a major hotel, and one year experience in a supervisory roleAble to speak, read, write and understand the primary language(s) used in the workplaceGood communication skills, both verbal and writtenMost tasks are performed in a team environment with the employee acting as a team leaderAble to work with minimal direct supervisionAbility to stand and walk for extended periods throughout the shift, including an 8-hour shiftAbility to lift, carry, push and pull items including guest luggage, as requiredBasic computational abilityBasic computer skillsKnowledge of hotel computer accounting programs, such as Room MasterThe starting wage for this role is $22.00/hour.About Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKSJoin an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail] thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.