Front Desk Supervisor: Lead Guest Service & Team Growth

Marriott Hotels Resorts; Eastern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hotel franchise is seeking a Front Desk Manager to oversee operations and staff while ensuring alignment with service standards. You will be responsible for achieving departmental budgets, monitoring performance, and training employees. Ideal candidates will have at least one year of experience in a similar role and strong interpersonal skills. Flexibility to work various shifts is required. This position offers full-time employment in Kingston, Ontario.

Qualifications

• Completion of secondary school diploma plus additional post-secondary courses in a related area.
• Minimum 1-year front desk experience.
• Excellent interpersonal and employee relations skills.

Responsibilities

• Assist in achieving the departmental budgets for the Front Desk.
• Monitor employee performance and service delivery.
• Promote the hotel's guest loyalty program.

Skills

Interpersonal skills

Problem-solving

Flexibility

Communication

Teamwork

Education

Secondary school diploma plus post-secondary courses

Job description

A hotel franchise is seeking a Front Desk Manager to oversee operations and staff while ensuring alignment with service standards. You will be responsible for achieving departmental budgets, monitoring performance, and training employees. Ideal candidates will have at least one year of experience in a similar role and strong interpersonal skills. Flexibility to work various shifts is required. This position offers full-time employment in Kingston, Ontario.