Front Desk Supervisor: Lead Guest Experience & Team

Crescent Hotels & Resorts; Rossland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Canada is seeking a Front Desk Supervisor to oversee guest registrations, ensure exceptional service, and lead the front desk team. Ideal candidates will possess strong customer service skills and a keen attention to detail, with the ability to work flexible shifts, including evenings and weekends. Join a team that values diversity and inclusion, as well as personal and professional growth.

Benefits

Highly competitive wages

Exceptional benefit plan for eligible associates

RRSP matching program

Flexible scheduling

Travel discounts with Crescent managed properties

Discounts with Marriott properties

Qualifications

• Computer literacy required.
• Experience in hotel front desk supervision preferred.
• Excellent verbal and written communication skills needed.
• Willingness to learn and develop in the role.
• Ability to stand for long periods of time.

Responsibilities

• Greet and register guests, checking guests out of the hotel.
• Ensure high-quality customer service is delivered.
• Working with the Front Office Manager on various tasks.
• Provide leadership and support to the front desk team.

Skills

Customer service

Organizational skills

Time management

Attention to detail

Computer literacy

Communication skills

Tools

PMS

Job description

A leading hospitality company in Canada is seeking a Front Desk Supervisor to oversee guest registrations, ensure exceptional service, and lead the front desk team. Ideal candidates will possess strong customer service skills and a keen attention to detail, with the ability to work flexible shifts, including evenings and weekends. Join a team that values diversity and inclusion, as well as personal and professional growth.