Front Desk Supervisor

Crescent Hotels & Resorts; Rossland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Canada is seeking a Front Desk Supervisor to oversee guest registrations, ensure exceptional service, and lead the front desk team. Ideal candidates will possess strong customer service skills and a keen attention to detail, with the ability to work flexible shifts, including evenings and weekends. Join a team that values diversity and inclusion, as well as personal and professional growth.

Benefits

Highly competitive wages

Exceptional benefit plan for eligible associates

RRSP matching program

Flexible scheduling

Travel discounts with Crescent managed properties

Discounts with Marriott properties

Qualifications

• Computer literacy required.
• Experience in hotel front desk supervision preferred.
• Excellent verbal and written communication skills needed.
• Willingness to learn and develop in the role.
• Ability to stand for long periods of time.

Responsibilities

• Greet and register guests, checking guests out of the hotel.
• Ensure high-quality customer service is delivered.
• Working with the Front Office Manager on various tasks.
• Provide leadership and support to the front desk team.

Skills

Customer service

Organizational skills

Time management

Attention to detail

Computer literacy

Communication skills

Tools

PMS

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We Are Looking For Our Next Great Team Member To Join Us On Our Front Desk Team. We Are Committed To Providing You With

• Highly competitive wages - An hourly wage between $20 to $24 (depending on experience).
• An exceptional benefit plan for eligible associates & your family members.
• RRSP matching program for eligible associates.
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts with Marriott properties for you & your family members.

Here Is What You Will Be Doing Each Day

As a Front Desk Supervisor, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Who We’re Looking For

Does this sound like you?

You are excited to take the next step and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for customer service and employee engagement. You don’t shy away from administrative computer work or leading from the front line. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

What You Will Be Doing Each Day

As our Supervisor, you will be working with our Front Office Manager and other teams to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You will be working a rotating schedule, covering shifts on the front desk, while also providing leadership to the team and completing administrative tasks.

Job Requirements

• Computer literacy.
• PMS experience an asset.
• Service oriented with an eye to supporting your internal guests.
• Ability to thrive in a fast-paced hotel environment.
• Excellent verbal & written communication skills.
• Willingness to learn, develop & grow.
• Numerical acuity and high attention to detail.
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions.
• Ability to stand for long periods of time (up to 8 hours per shift).
• Professional presentation.
• Must be willing to work overnights, holidays and weekends.
• Able to perform other duties as required.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Hotel Front Desk Supervisory Experience

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred).
• Leader: Inspires teammates to follow them (Preferred).
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred).
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred).
• Team Player: Works well as a member of a group (Preferred).

Motivations

• Preferred Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.

Experience

• Preferred

2 Years Hotel Front Desk Supervisory Experience

Hotel Front Desk Supervisory Experience