Front Desk Supervisor

Canada's Best Value Inn; Fort St. John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality service provider in Fort St. John is seeking a Front Desk Supervisor for a full-time position. The role includes creating work schedules, training staff, and assisting guests with requests. Ideal candidates should possess supervisory experience, strong communication skills, and a passion for customer service. The position offers $25.00/hr for 35 hours a week.

Qualifications

• Strong communication skills are essential.
• Previous supervisory and customer service experience required.
• Knowledge of front desk operations is needed.

Responsibilities

• Create work schedules for front desk clerks.
• Provide training and orientation for new hires.
• Assist guests with special needs or requests.
• Ensure prompt check-ins and check-outs.
• Address and resolve guest concerns.

Skills

Strong communication skills

Customer service experience

Supervisory experience

Knowledge of front desk operations

Computer skills

Education

High school graduate

Job description

Canada’s Best Value Inn, located at 9705 Alaska Road, Fort St. John, BC V1J 1A4, is looking for a Front Desk Supervisor. This is a year-round, full–time position. We are committed to providing 24-hour service as part of our commitment to making our guests’ visits as pleasant and comfortable as possible.

The right candidates will provide the following services:

• Create work schedules for front desk clerks.
• Provide training and orientation for new hires.
• Assist guests with special needs or requests.
• Ensure that guests are checked in and out promptly.
• Address and resolve concerns brought up by guests regarding check-ins, service calls, billing, etc.
• Maintain an updated inventory of reservations, vacancies, and room assignments.
• Perform any additional duties related to the front desk clerk position.

The ideal candidate should have strong communication skills. Previous supervisory experience, customer service experience, and knowledge of front desk operations are required. We are seeking a high school graduate with a passion for customer service, computer skills, and the ability to work flexible hours, including weekends and holidays.

We are offering $25.00/hr, 35 hours/week