Front Desk Spa Associate (Evenings & Weekends)

Hand & Stone; Whitby; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local spa in Whitby is seeking a Spa Associate who excels in customer service, administration, and sales. Responsibilities include managing the reception desk, maintaining facilities, and assisting with sales. The ideal candidate will have experience in the health and wellness industry, strong computer skills, and a high school diploma. This role provides an opportunity to work in a dynamic spa environment.

Qualifications

• Experience in the spa/salon, health/wellness industry or retail/hospitality.
• Proven background in business, teamwork, and sales.
• Experience in a customer-facing role.

Responsibilities

• Answer phone calls and emails at the reception desk.
• Maintain accurate service records for the team.
• Help maintain and prepare facilities and rooms.
• Process sales and advise clients on packages.

Skills

Customer service experience

Teamwork

Sales skills

Strong computer skills

Education

High school or equivalent

Tools

MS Office

Job description

Job Overview

Interested in working in a spa setting? Looking for an opportunity which offers customer service, administration and sales? Look no further … our Spa Associate role blends customer service, maintenance, administration and sales.

Responsibilities

• At our reception desk, you will take phone calls, emails and set up appointments.
• Using your strong computer skills, you will keep accurate records for our team, letting them know services are scheduled.
• Throughout the day, you will also help maintain and prepare facilities and rooms for our clients, including laundry, washrooms, and stocking supplies.
• In terms of sales, you will ring up clients on their way out and advise them about the great packages and extras we offer.

Qualifications

• Experience in the spa / salon, health / wellness industry or retail / hospitality field, accompanied with a proven background in business, teamwork and sales.
• Experience in a customer-facing role.
• Proficient in MS Office applications, spreadsheets, word processing, email and scheduling.
• High school or equivalent.

How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. We will review applications, with priority given to those who have completed the full assessment, and look forward to hearing from you.