Front Desk Service Coordinator: Customer Support & Scheduling

WCI Whyte Communications Fleet Services; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications service provider in Edmonton is seeking a Service Coordinator to provide excellent customer service and technical assistance. The role includes handling customer inquiries, booking service calls, and maintaining service area standards. Ideal candidates should have a high school diploma and experience in customer service. The position offers competitive wages and professional development opportunities in a respectful workplace.

Benefits

Competitive wage

Full-time, Monday to Friday set schedule

Free on-site parking

Professional training and development

Respectful and fun workplace environment

Qualifications

• Three years of customer service experience in a similar role.
• Two years experience in a technical service industry.
• Strong oral and written communication skills.

Responsibilities

• Serve as the first point of contact for customers and respond to inquiries.
• Assist with over the counter sales of radio accessories.
• Book service calls and schedule appointments.

Skills

Customer Service

Communication Skills

Microsoft Office 365

Time Management

Technical Equipment Familiarity

Education

High School Diploma or equivalent

Tools

ERP/CRM Systems

Ormandy Frontline

Job description

A telecommunications service provider in Edmonton is seeking a Service Coordinator to provide excellent customer service and technical assistance. The role includes handling customer inquiries, booking service calls, and maintaining service area standards. Ideal candidates should have a high school diploma and experience in customer service. The position offers competitive wages and professional development opportunities in a respectful workplace.