Front Desk Representative (Overnight, Full-Time)

Shiplake Properties Ltd.; Toronto; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Variable Bonus Program

Extended Health Coverage

Maternity Leave Top-Up

Employee Assistance Program (EAP)

Paid Time Off

Education Reimbursement

Individual Development Program

Continuous Improvement Initiatives

Service Awards

Rewards Platform

Employee Referral Program

Performance Feedback and Reviews

Birthday Day Off

Company Social Events

Gym Membership Discount

Collaborative Workspace

Flexible Work Environment

Job summary

Shiplake Properties Ltd. is seeking a Front Desk Representative to enhance resident experience and support operations at our midtown properties. You will greet guests, handle deliveries, assist with move-ins and manage amenity bookings.

Ideal candidates demonstrate strong customer service, solid communication skills, and proficiency with MS Office. Experience with Yardi is an asset, and a positive, proactive attitude is essential.

Qualifications

• Exceptional interpersonal skills with a strong customer service orientation.
• Excellent written and verbal communication skills for clear interactions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Proven ability to thrive in a fast-paced environment and manage multiple priorities.
• Experience with Yardi or similar property management software is an asset.

Responsibilities

• Greeting guests and residents professionally and courteously, assisting with requests.
• Accepting and notifying residents of parcel and mail deliveries.
• Monitoring CCTV footage and assisting with building security tasks.
• Conducting period building exterior checks and move-in activities.
• Assisting residents with booking building amenity spaces and tours.
• Maintaining lobby, concierge desk and mailroom cleanliness.
• Handling maintenance requests and rental payments; recording notices.
• Logging complaints and distributing building notices to residents.
• Coordinating maintenance emergencies with the General Manager.

Job description

About the Role:

Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties!

We are currently seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence.

What You'll Do:

As a key member of our team, you will be responsible for:

• Greeting all guests and residents, professionally and courteously - as well as assisting with any requests and inquiries.


• Accepting and notifying residents of the delivery of parcels and mail.


• Monitoring CCTV cameras, review footage as necessary.


• Period building exterior checks.


• Assisting with resident move in and incoming unit inspections/tours.


• Assisting residents with booking building amenity spaces.


• Maintaining lobby, concierge desk and mailroom to a high standard of cleanliness.


• Collecting maintenance requests, rental payments, and all resident notices.


• Logging and recording all resident complaints, prepare, and distribute building notices.


• Assisting the General Manager with maintenance emergencies, coordinating resident events as required.


• Provide access to all trades visiting the property including but not limited to, signing out building keys.


• Organizing and managing the signing out of all rental items including, dollies, carts, and all tools.


• Responding to noise complaints and resident concerns as needed.

Who You Are:

• Exceptional interpersonal skills with a strong customer service orientation and the ability to build rapport with residents and guests.


• Excellent written and verbal communication skills for clear and professional interactions and documentation.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a high level of comfort with learning new software.


• Proven ability to thrive in a fast-paced environment and manage multiple priorities effectively, both independently and as part of a team.


• Experience with Yardi or similar property management software is a significant asset.

Why Shiplake Properties?

We value our team members and understand they have different needs. We are proud to offer the following perks:

Core Benefits

• Variable Bonus Program


• Extended Health Coverage


• Maternity Leave Top-Up


• Employee Assistance Program (EAP)


• Paid Time Off

Professional Growth & Development

• Education Reimbursement


• Individual Development Program

Employee Rewards & Recognition

• Continuous Improvement Initiatives


• Service Awards


• Rewards Platform


• Employee Referral Program


• Performance Feedback and Reviews

The Extras

• Birthday Day Off


• Company Social Events


• Gym Membership Discount


• Collaborative Workspace
  
• Flexible Work Environment

About Shiplake Properties:

Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years. We own and manage a variety of apartment complexes tailored to different lifestyle needs. With a focus on innovation, service, and community, we pride ourselves on fostering supportive and dynamic workplaces where employees can grow and thrive.

Shiplake Properties is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work® Certification™ is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience. As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled. We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.

Ai Disclosure Statement:

Shiplake Properties may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with our objectives by analyzing information provided in resumes and applications. Our use of AI does not replace people decision-making.

Compensation Package:

$19.39 CAD per hour + discretionary bonus eligibility

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

#SPL