Front Desk Receptionist

Rothman Orthopaedics; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare provider in Hamilton is seeking a Front Desk Receptionist to manage patient interactions, verify information, and facilitate appointments. The role requires a High School Diploma, at least one year of experience in a medical office, and proficiency in MS Office. Competitive pay and benefits are offered, fostering a professional environment.

Benefits

Comprehensive health and dental benefits

Tuition reimbursement

Retirement savings plans

Paid time off

Qualifications

• Minimum of one year’s experience in a medical office environment.
• Ability to greet and instruct patients courteously.
• Familiarity with business office procedures.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner.
• Checks in patients and verifies their information.
• Collects insurance co-pay information.

Skills

Customer service skills

Knowledge of medical terminology

Computer skills including MS Office

Education

High School Diploma or GED

Tools

eCW

Job description

Rothman Orthopaedics is looking for a Front Desk Receptionist to join our Hamilton team! The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. If you are qualified for and interested in this role, please apply.

Office Hours

Mon - Fri: 7:30am - 4:30pm

Schedule

Will work 5 days of 8hr shifts totaling 40 hrs/wk

Qualifications

• High School Diploma or GED minimum education requirement
• Minimum of one (1) year’s experience in medical office environment
• Knowledge of business office procedures & medical terminology (preferred)
• Computer skills including, but not limited to, MS Office

Primary Duties Will Include But Are Not Limited To

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office.
• Checks out and makes appointments for follow-up patients' office schedules.
• Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Maintains work area and lobby in a neat and orderly manner.
• Re-supplies front desk for the day.
• Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
• Prints out all related paperwork for patients’ appointments with the physician.
• Attends meetings as required.
• Works in conjunction with Patient Responsible team to collect past due balances.
• Exemplifies the desired culture and philosophies of the organization.

Our Commitment To Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID-19 Vaccination Policy

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.