Front Desk Opener UBC

Gold's Gym - British Columbia; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A fitness center in Vancouver is looking for a part-time Customer Service Representative to join their team. The ideal candidate will have a high school diploma, previous customer service experience, and excellent communication skills. Responsibilities include greeting members, resolving inquiries, and managing customer check-ins. This position offers a positive work environment and benefits such as a complimentary gym membership and merchandise discount. Applicants must be enthusiastic about fitness and have reliable transportation.

Benefits

Complimentary club membership

Discounts on merchandise and services

Qualifications

• Must live within walking distance of 2155 Allison Road or have own vehicle.
• Previous customer service experience required.
• Valid First Aid certification an asset.

Responsibilities

• Ensure the facility is open on time.
• Greet members and guests enthusiastically.
• Resolve customer inquiries professionally.
• Monitor member check-ins and check-in guests.
• Process point of sale items like retail sales.

Skills

Service driven with an enthusiastic attitude

Excellent written and verbal communication skills

Critical thinking / problem-solving skills

Previous customer service experience

Fluent in English

Education

High school diploma

Tools

Microsoft Office

POS terminals

Job description

CUSTOMER SERVICE REPRESENTATIVE

Gold’s Gym University Marketplace hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym University Marketplace

Located just steps off the University Campus, overtop of Staples. We have catered to students and the surrounding area for almost 20 years. The Gold’s Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” in Venice, California.

Time of Work - Must be available 3 Weekdays

• 2-3 Opening Shifts (5:45am-10:45am) + 1 Mid Shift
• NO extended time off for travel in the first 6 months of employment.

What we need from you

• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid First Aid certification an asset.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must live within walking distance of 2155 Allison Road / OR have own vehicle.

Key Responsibilities

• Openers are responsible for ensuring the facility is open on time. Punctuality is key.
• Greet members and guest enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Check in all members and guests using the proper registration procedures.
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary club membership.
• Discount on Gold’s Gym merchandise and services.

NOTE

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

Our facility is located at 2155 Allison Road, we acknowledges that it is situated on the traditional, ancestral, unceded territory of the xʷməθkʷəy̓əm (Musqueam) First Nation.