Front Desk MORNING OPENER

Gold's Gym - British Columbia; Port Coquitlam; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local fitness center in Port Coquitlam is seeking a part-time Gym Receptionist to join their team. The role involves customer service, greeting members, and ensuring inquiries are handled professionally. Applicants should have a high school diploma, previous customer service experience, and good communication skills. A positive, collaborative environment along with complimentary club membership and merchandise discounts are offered.

Benefits

Complimentary club membership

Discount on merchandise and services

Positive team environment

Qualifications

• Service-driven with an enthusiastic attitude.
• Valid first-aid certification an asset.
• Reliable transportation is important due to limited bus services.

Responsibilities

• Greet members and guests enthusiastically.
• Ensure inquiries are handled with professionalism.
• Complete onboarding and intro training in full.
• Track comments and concerns using company software.
• Monitor member check-ins ensuring policies are followed.

Skills

Customer service experience

Communication skills

Critical thinking

Problem-solving skills

Proficient in Microsoft Office

Fluency in English

Knowledge of cash handling

Education

High school diploma

Job description

GYM RECEPTIONIST

Golds Gym Port Coquitlam is hiring a part‑time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Golds Gym Port Coquitlam

Boasting an expansive 3‑story location just off Lougheed Highway, this club features floor‑to‑ceiling windows in the main gym, a fully equipped women’s only area, a private training area, over 20 group classes per week, a functional turf area and a fully stocked smoothie/supplement bar.

The Golds Gym brand has been the authority on fitness since 1965. Fitness legend Joe Gold trained at the world‑famous Muscle Beach and opened the first Golds Gym on Pacific Avenue in Venice, California. At Golds Gym, our goal is simple: We’re here to help you know your own strength. We are committed to helping people find their inner strength and reach their goals.

We are searching for a new team member!

Time of Work – Opening Shifts

• Available Monday, Tuesday, Thursday 4:45 am‑9:45 am & Friday 9:15 am‑2:15 pm.
• Requested training shifts may be mid‑day for the first 7‑10 days of employment.
• Shifts are 4‑6 hours in length – approx. 15‑20 hours per week.

What we need from you

• Service‑driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid first‑aid certification an asset.
• Fluent in English – speaking other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability to work both alone and in groups.
• Critical thinking / problem‑solving skills.
• Reliable transportation (important for openers and closers due to limited bus services).

Key Responsibilities

• Complete all onboarding and intro training in full.
• Greet members and guests enthusiastically to encourage a positive culture at the club.
• Ensure all member and guest inquiries and requests are handled with care and professionalism.
• Track comments and concerns using appropriate company software.
• Monitor member check‑ins / guest check‑ins, ensuring all policies and processes are followed.
• Ensure all payments and cash handling are completed in detail – balanced and all POS transactions are closed.
• Direct guests and appointments to the appropriate employee / department promptly and professionally.
• Complete all guest check‑in procedures.
• Work closely with leaders and team members to keep the facility cleaned and well‑upkept during open / shift hours.
• Complete all proper closing procedures with team members.
• Perform any general end‑of‑night cleaning duties and communicate to external cleaners as needed.
• Complete any and all general administrative and clerical duties as needed by the company.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary club membership.
• Discount on Golds Gym merchandise and services.

Golds Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.