front desk manager, hotel

Alpine Motel; Kamloops; On-site; CAD 35,000 - 50,000; Full time

Job summary

A local hospitality business in Kamloops is seeking a Front Desk Manager to oversee operations. Responsibilities include recruiting staff, addressing customer concerns, and ensuring efficient front desk services. Ideal candidates will have relevant education and experience, along with strong customer service and management skills. The position is critical for maintaining guest satisfaction and hotel standards.

Qualifications

• Experience of 1 to less than 7 months in a similar role.
• Ability to manage a team of 3-4 people.
• Familiarity with basic security procedures.

Responsibilities

• Recruit and hire staff for the front desk.
• Conduct training sessions for new employees.
• Negotiate with clients for facility usage.
• Enforce hotel policies and procedures.
• Address and resolve customer complaints.
• Assist guests with special needs.
• Establish and manage work schedules.

Skills

Recruitment skills

Training skills

Negotiation skills

Customer service

Schedule management

Education

College, CEGEP or other non-university certificate or diploma

Tools

MS Word

Central reservation system (CRS)

MS Excel

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 to less than 7 months

Work setting

• Hotel, motel, resort

Tasks

• Recruit and hire staff
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules

Supervision

• 3-4 people

Computer and technology knowledge

• MS Word
• Central reservation system (CRS)
• MS Excel

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Fast-paced environment
• Combination of sitting, standing, walking

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