Front Desk Manager

JRoss Recruiters; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality recruitment agency is seeking a Front Office Manager for a hotel in Metro Vancouver. This role involves overseeing daily operations, managing a front office team, and ensuring an exceptional guest experience. Candidates should have proven leadership experience in hotel management and strong knowledge of property management systems. Join a supportive environment focused on professional growth and competitive compensation.

Benefits

Competitive compensation package

Opportunities for professional growth

Supportive team environment

Qualifications

• Proven leadership experience in hotel front office management, ideally in a full-service or airport property.
• Strong understanding of PMS systems (Opera or similar), revenue management principles, and guest service protocols.
• Excellent interpersonal and communication skills with a natural ability to build rapport and lead teams.
• Strong problem-solving abilities and a calm, guest-focused approach in high-pressure situations.
• Financial acumen with experience in forecasting, budgeting, and KPI management.
• Flexible to work various shifts, including weekends and holidays, in a 24-hour operation.

Responsibilities

• Oversee daily front office operations including check-in, check-out, reservations, guest inquiries, and concierge services.
• Recruit, train, and develop a motivated front office team.
• Monitor and manage room inventory, occupancy, and revenue opportunities.
• Ensure adherence to brand and service standards.
• Manage guest feedback and resolve service issues promptly.
• Partner with other departments to ensure seamless guest service coordination.
• Prepare budgets, forecasts, and operational reports.
• Oversee night audit procedures and ensure financial accuracy.
• Promote a positive and inclusive team culture.

Skills

Leadership experience in hotel management

PMS systems knowledge (Opera or similar)

Interpersonal skills

Problem-solving abilities

Financial acumen

Flexible schedule

Job description

Responsibilities

• Oversee daily front office operations including check-in, check-out, reservations, guest inquiries, and concierge services.
• Recruit, train, and develop a motivated and service-oriented front office team.
• Monitor and manage room inventory, occupancy, and revenue opportunities in collaboration with sales and housekeeping.
• Ensure adherence to brand and service standards, maintaining a consistent guest experience.
• Manage guest feedback and resolve service issues promptly and professionally.
• Partner with other departments to ensure seamless communication and coordination of guest services.
• Prepare budgets, forecasts, and operational reports, analyzing data to improve performance and profitability.
• Oversee night audit procedures and ensure financial accuracy.
• Promote a positive and inclusive team culture that prioritizes both guest and employee satisfaction.

Requirements

• Proven leadership experience in hotel front office management, ideally in a full-service or airport property.
• Strong understanding of PMS systems (Opera or similar), revenue management principles, and guest service protocols.
• Excellent interpersonal and communication skills with a natural ability to build rapport and lead teams.
• Strong problem-solving abilities and a calm, guest-focused approach in high-pressure situations.
• Financial acumen with experience in forecasting, budgeting, and KPI management.
• Flexible to work various shifts, including weekends and holidays, in a 24-hour operation.

Corporate Culture

• Competitive compensation package including benefits and parking.
• Opportunities for professional growth within a respected, internationally recognized hospitality brand.
• A supportive team environment in a beautiful coastal setting with a dynamic mix of business and leisure clientele.

Application information

• Resume: please attach resume in MS-Word format. More information
  • Files must be less than 5 MB.
  • Allowed file types: doc docx.
• Cover Letter: please attach cover letter in MS-Word format. More information
  • Files must be less than 5 MB.
  • Allowed file types: doc docx.

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