front desk manager

CHW HOSPITALITY CORP; Parksville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A reputable hospitality company is seeking an Operations Manager in Parksville. The role involves developing policies, supervising staff, and managing budgets. Candidates should have a secondary school diploma and 1-2 years of experience in a similar role, along with strong customer service skills. The company offers a permanent position with full-time hours.

Qualifications

• 1-2 years of relevant experience required.
• Ability to manage staff and oversee operational tasks.
• Understanding of budgeting and marketing is essential.

Responsibilities

• Develop and implement operational policies.
• Recruit, hire and supervise staff.
• Prepare budgets and monitor expenses.
• Address customer complaints and special needs.

Skills

Policy development

Staff recruitment

Supervision

Budget preparation

Customer service

Education

Secondary school graduation certificate

Job description

Education : Secondary (high) school graduation certificate

Experience : 1 year to less than 2 years

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 40 hours per week