front desk manager

Government of Canada - Western; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Canada seeks a skilled individual to develop operational policies and supervise staff at hotel and resort settings. Applicants must have a secondary school certificate, 3-5 years of relevant experience, and excellent interpersonal skills. The role includes addressing customer complaints, managing events, and ensuring smooth operations. This position requires on-site presence without remote options.

Benefits

Health care plan

Qualifications

• 3 years to less than 5 years of experience required.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Establish work schedules.
• Manage events.
• Organize and maintain inventory.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Initiative

Team player

Education

Secondary (high) school graduation certificate

Job description

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On Site

Work must be completed at the physical location. There is no option to work remotely.

Work Setting

• Hotel, motel, resort

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

Supervision

• Staff in various areas of responsibility

Work Conditions and Physical Capabilities

• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Team player

Benefits

• Health care plan