front desk hotel clerk

BEST WESTERN TRURO-GLENGARRY; Truro; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality company in Truro, Canada is seeking staff to manage guest registrations, resolve complaints, and provide excellent customer service. No specific education is required, and training will be provided. Candidates should demonstrate strong communication skills and a client-focused attitude in this permanent role, offering 30 to 40 hours of work per week.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Provide customer service.

Skills

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Reliability

Team player

Education

No degree, certificate or diploma

Job description

Education

• No degree, certificate or diploma

Work setting

• Hospitality industry

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Provide customer service

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?

Experience

• Will train
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 40 hours per week