Front Desk Guest Experience Pro

Easton’s Group of Hotels; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A prominent hotel group in Toronto is seeking a front desk agent to manage check-ins/check-outs and ensure excellent guest service. Responsibilities include processing payments, handling guest requests, and collaborating with team members to maximize satisfaction. Candidates should have a high school diploma, fluent English, and a year of customer service experience. This role offers a dynamic opportunity in the hospitality industry.

Qualifications

• 1 year front desk / guest service experience preferred.
• Ability to lift items weighing up to 50 pounds.
• Ability to stand for extended periods.

Responsibilities

• Check-in / check-out hotel guests in a timely manner.
• Process payments according to established procedures.
• Respond to guest requests to increase satisfaction.

Skills

Fluent English

Communication skills

Problem-solving

Basic math skills

Education

High School diploma or equivalent

College preferred

Job description

A prominent hotel group in Toronto is seeking a front desk agent to manage check-ins/check-outs and ensure excellent guest service. Responsibilities include processing payments, handling guest requests, and collaborating with team members to maximize satisfaction. Candidates should have a high school diploma, fluent English, and a year of customer service experience. This role offers a dynamic opportunity in the hospitality industry.