Front Desk Associate (Part Time)

Egg And Spoon LTD; Calgary; On-site; CAD 17,000 - 22,000; Full time

Job summary

Fuse is seeking a dynamic Front Desk Associate to welcome members and guests, deliver exceptional first impressions, and drive membership growth in an energetic, service-oriented environment. You will conduct tours, assess client needs, process sign-ups, handle payments, answer inquiries, and coordinate with the coaching team to ensure a seamless journey.

Applicants should have a high school diploma, customer service experience, strong communication skills, and the ability to work independently

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service or receptionist roles preferred.
• Basic computer proficiency and familiarity with booking or membership software.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Friendly, approachable, and professional demeanor.

Responsibilities

• Deliver an exceptional first impression and welcoming environment.
• Conduct tours and consultations with prospective members.
• Identify client needs and recommend appropriate services.
• Contribute to membership sales and retention.
• Support member engagement and overall experience.
• Collaborate with the coaching team to ensure a seamless journey.
• Greet and check in members and guests warmly and efficiently.
• Answer phone calls and respond to emails and inquiries.
• Manage member sign-ups, cancellations, and class bookings using gym software.
• Handle cash, card, and online payments for memberships and retail items.
• Maintain a clean and organized front desk area.
• Monitor member access and enforce gym policies.
• Assist with administrative tasks such as data entry, filing, and inventory tracking.
• Communicate member feedback or concerns to management.
• Promote gym programs, services, and merchandise.

Skills

Sales conversations

Follow up calls

Communication

Energetic

Client connection

Self-motivated

Team oriented

Reliability

Education

High school diploma

Tools

Gym software

Job description

At Fuse, relationships come first. We pride ourselves on a welcoming, energetic environment that serves a diverse community from beginners and weight-loss clients to active agers and members looking for fun, high-energy classes.

We’re not a “check-in and work out” gym, we are a results-driven coaching environment, and our team plays a key role in creating meaningful experiences that keep members engaged, progressing, and coming back.

This is not your typical Front Desk role. At Fuse, the Front Desk team is the first impression, relationship builder, and a key driver of membership growth.

We are looking for high performers who thrive in a Sales driven, people-focused environment.

• Confident in sales conversations and closing of the sale
• Members reach out and lead follow up calls
• Strong communication and relationship-building skills
• Energetic, outgoing, and professional,
• Ability to connect with a wide range of clients
• Self-motivated and results-driven
• Team-oriented with a positive attitude
• Reliable and accountable

Key Responsibilities:

• Delivering an exceptional first impression and welcoming environment
• Conducting tours and consultations with prospective members
• Identifying client needs and recommending appropriate services
• Contributing to membership sales and retention
• Supporting member engagement and overall experience
• Collaborating with the coaching team to ensure a seamless journeyGreet and check in members and guests warmly and efficiently.
• Answer phone calls and respond to emails and inquiries.
• Manage member sign-ups, cancellations, and class bookings using gym software.
• Handle cash, card, and online payments for memberships and retail items.
• Maintain a clean and organized front desk area.
• Monitor member access and enforce gym policies.
• Assist with administrative tasks such as data entry, filing, and inventory tracking.
• Communicate member feedback or concerns to management.
• Promote gym programs, services, and merchandise.

Qualifications:

• High school diploma or equivalent.
• Prior experience in customer service or receptionist roles preferred.
• Basic computer proficiency and familiarity with booking or membership software.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Friendly, approachable, and professional demeanor.

Closing Date: Until suitable candidate is found. We appreciate the interest of all candidates, but only those selected for an interview will be contacted. Please note that a security clearance will be part of the recruitment process.