Front desk Agent/ Night Auditor-Tru By Hilton Bracebridge ON

Hotel Equities; Bracebridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality management company is seeking a Front Desk Agent/Night Auditor for their location in Bracebridge, Ontario. The ideal candidate will provide exceptional service to guests, handle guest inquiries and payments, and maintain hotel operations. Experience with major hotel brands is preferred. The job offers a starting wage of $19/hour along with various benefits including medical/dental, vacation pay, and flexible scheduling.

Benefits

Medical/Dental

Vacation & Holiday Pay

Same-day pay available

Career Growth Opportunities

Employee discount

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Responsibilities

• Greet and welcome guests upon arrival.
• Accept payment for guests’ accounts.
• Promptly respond to and resolve guest complaints.
• Assist guests with luggage upon their arrival and departure.
• Communicate pertinent information and maintain an open line of communication with departments.

Skills

Strong communication skills

Problem-solving abilities

Basic math skills

Education

High School diploma /Secondary qualification or equivalent

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent/Night Auditor for the Tru By Hilton in Bracebridge, Ontario

This position will work approximately 4 shifts per week, 2 days and 2-night shift

Job Purpose

Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations.
• Be friendly, thorough, accurate and efficient in performing Check‑ins.
• Be friendly, thorough, accurate and efficient in performing Check‑outs.
• Assist guests with luggage upon their arrival to and departure from the hotel.
• Use the guests’ names.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Handle messages, wake‑up calls, mail, and faxes properly.
• Assist guests’ with laundry/dry cleaning needs.
• Know of incoming VIPs.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co‑workers.
• Be self‑motivated and use time wisely.
• Maintain open line of communications with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• Safety and Security Skills.
• Properly handle and account for keys.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Aggressively seek and react to opportunities to sell rooms, including re‑rents, and last rooms available.
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re‑stock and sell pantry items.
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
• Have full understanding of franchise honors program.
• Ensure all customers establish credit upon check‑in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
• Verifies all information on reservations check‑in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
• Identifies and records special billing instructions and notifies accounting.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Adheres to hotel policies regarding the use of cash banks.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem‑solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• Starting wage is $19/hour
• Team Driven and Values Based Culture
• Medical/Dental
• Vacation & Holiday Pay
• Same‑day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee discount
• Flexible schedule
• Life insurance
• Parental leave
• Referral program