Front Desk Agent

Great Blue Resorts; Roseneath; On-site; CAD 30,000 - 60,000; Full time

Job summary

A private resort operator in Roseneath is seeking a Front Desk Person to manage administrative activities and ensure customer satisfaction. This role requires strong sales acumen and customer service skills while handling check-ins and processing payments. Ideal candidates will have experience in a high-volume service environment, excellent communication skills, and the ability to multitask effectively. Additionally, the position offers compensation of $17.60 per hour and various employee benefits including paid lunches and development opportunities.

Benefits

Compensation of $17.60/hr

Paid lunches

Collaborative environment

Diverse workplace

Continuous learning opportunities

Employee recognition events

Qualifications

• Previous experience in high volume customer service role.
• Experience processing payments and answering phones.
• Strong time management skills.

Responsibilities

• Ensure maximum profitability of all business activities.
• Manage internal maintenance job system.
• Perform guest check in and check outs.

Skills

Customer service experience

Multi-tasking abilities

Excellent communication skills

Microsoft Office knowledge

Time management

Job description

GOLDEN BEACH RESORT, 7100 Northumberland County Rd 18, Roseneath, Ontario, Canada

Job Description

Posted Monday, January 5, 2026 at 5:00 AM

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Front Desk Person Role Overview

The Front Desk person is a strong sales driver, profit focused and people oriented.

This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.

Responsibilities

The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.

The Front Desk Person’s responsibility will include but not limited to the following:

• Owner Management
  Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
• Owner Management
  Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
• Owner Management
  Collect yearly agreements and proof of insurance from owners
• Rental management
  Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
• Rental management
  Perform guest check in and check outs with exceptional customer service and clarity
• Concessions
  Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests
• Property
  Welcome Centre Cleaning – Entrance, interior, washrooms, signage
• Property
  Incident Report management
• Property
  Perform all opening and closing duties of welcome centre
• Property
  Help to run owner and rental guest special events
• Administration
  Phones – answer calls, check messages, answer requests, record messages for other employees
• Administration
  Monitor resort emails and draft communications to owners when needed
• Administration
  Train and mentor new staff
• Administration
  Ensure all visitors report to Welcome Centre and sign in and out

Skills/Requirements

• Previous experience in high volume customer service role with proven multi-tasking abilities
• Experience processing payments, answering phones, and monitoring emails
• Excellent communication skills both internal and external
• Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook
• Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision
• Must be available to work weekends and some evenings

What’s in it for you?

• Compensation of $17.60/hr
• Paid lunches
• Opportunity to work in a fun, collaborative environment
• Diverse and inclusive workplace - Be a part of our tight family!
• Continuous learning and development opportunities
• Socials, birthday celebrations, and employee recognition events
• Ongoing coaching, learning, and development opportunities.
• Internal career growth opportunities.

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

GOLDEN BEACH RESORT, 7100 Northumberland County Rd 18, Roseneath, Ontario, Canada