Front Desk Agent, Glacier View Lodge

Pursuit Collection; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality and attractions company in the Municipality of Jasper seeks a Front Desk Agent to enhance guest experiences at Glacier View Lodge. Responsibilities include check-in/out, coordinating guest requests, and ensuring a clean lobby. Ideal candidates will have strong guest service skills, organizational abilities, and must be able to lift 50 pounds. The position requires Alberta Pro Serve Certification and offers a starting wage of $18.50/hour. Flexibility in shift timing is essential.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• Enjoy working autonomously and independently.
• Previous cash handling, hotel front desk, hotel night auditing experience is an asset.
• Very important: must be flexible to work mornings, evenings, or night shifts as required.

Responsibilities

• Educating guests on Pursuit Attractions and guiding them through the purchasing process.
• Provide a professional, friendly, and efficient check-in and check-out process.
• Uphold the high standard of environmental stewardship expected for all employees.

Skills

Guest service-oriented mindset

Organizational skills

Attention to detail

Ability to lift 50 pounds

Positive attitude

Education

Current Alberta Pro Serve Certification

Tools

Maestro

Expedia

Booking.com

Wizard

Job description

Role & Responsibilities

As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:

• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Provide a professional, friendly and efficient check-in and check-out process
• Answering and directing Columbia Icefield and GVL phone calls and emails
• Coordinating efforts to accommodate guest requests
• Knowledge of Maestro, Expedia, Booking.com, Wizard
• Maintaining cleanliness of GVL Lobby and Moraine Lounge
• Maintaining inventory and ordering of GVL office supplies
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

Required Skills & Qualifications

• Enjoy working autonomously and independently
• Current Alberta Pro Serve Certification (Required)
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Previous cash handling, hotel front desk, hotel night auditing experience, assets
• Guest service-oriented mindset and enjoys working in a team environment
• Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Enjoy working with a team in a busy, fast-paced environment
• Exceptional guest-service skills and a friendly, approachable, interactive nature
• Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
• Very important: must be flexible to work mornings, evenings or night shifts as required

The starting wage for this role is $18.50/hour.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.