Front Desk Agent at Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prestigious hotel in Jasper, Alberta, is seeking a Front Desk Agent to provide outstanding guest service. Responsibilities include welcoming guests, managing phone interactions, and ensuring efficient front desk operations. Ideal candidates will have customer service experience and strong communication skills. The position offers an hourly wage starting at $20.22 CAD. Opportunities for growth within the company are available.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program with discounts

Access to wellness support programs

Discounts on resort amenities

Qualifications

• Experience in hospitality or front office roles preferred.
• Strong customer service background required.
• Familiarity with Microsoft applications necessary.
• Excellent organizational and communication skills are essential.

Responsibilities

• Welcome, check-in, and check-out guests.
• Handle phone calls and guest messages promptly.
• Assist guests with queries regarding hotel facilities.
• Maintain a balanced cash float accurately.
• Ensure front desk is stocked and supplied.

Skills

Customer service experience

Organizational skills

Communication skills

Microsoft applications experience

Education

Related work experience in hospitality/front office

Job description

Front Desk Agent at Fairmont Jasper Park Lodge

ACCOR Fairmont Jasper Park Lodge Jasper, AB From $20.22 an hour - Temporary, Full-time

Overview

Starting Rate of Pay: $20.22/hr CAD. As a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our guests. This role supports the hotel by:

• Welcome, check-in and check-out guests
• Promptly and pleasantly handle phone calls and guest messages
• Efficiently handle all guest queries and requests
• Assist guests regarding hotel facilities in an informative and helpful way
• Maintain Company issued float and ensure accurate balance postings for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times

Qualifications

• Related work experience in the hospitality/Front office asset
• Customer service experience required
• Previous Property Manager experience asset
• Microsoft applications experience required
• Excellent organizational, written and verbal communication skills

Additional Information

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Resort Colleague Lifestyle Program with access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
• Accommodations available upon request during the application or recruitment process

For accommodation considerations, you may contact: [e-mail]

Additional Jasper & Local Context

Hike Jasper • Jasper Camping • Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Learn about working in the area and the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle. Consider acquiring or enhancing skills that are in demand in Jasper's job market. Tailor your application materials to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada. Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. Note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore housing options in Jasper itself or nearby towns like Hinton. Housing availability and costs can vary, so it's advisable to research and plan accordingly. Employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.