Front Desk Agent (8 Week Contract)

Hilton Worldwide, Inc.; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A well-known hotel chain in Mississauga is seeking a Front Desk Agent for an 8-week contract. The role requires providing exceptional reception services, assisting guests during check-in and check-out, and ensuring a high level of customer service. Ideal candidates will have experience in customer-focused roles and strong communication skills. This position offers the opportunity to work in a dynamic hospitality environment.

Qualifications

• Previous experience in a customer-focused industry required.
• Commitment to delivering high-level customer service.
• Positive attitude and good communication skills.

Responsibilities

• Provide reception services and assist with guest check-ins/outs.
• Maximize room occupancy using upselling techniques.
• Ensure compliance with hotel security and safety regulations.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Hospitality

Job description

Overview

Job Description - Front Desk Agent (8 Week Contract) (HOT0C0M4)

Front Desk Agent (8 Week Contract) (HOT0C0M4)

Work Location

Hilton Toronto Airport Hotel & Suites, 5875 Airport Road, Mississauga, L4V 1N1

What will I be doing?

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As a Front Desk Agent, you will serve on the Front Office Team on contract for 8 weeks at the Hilton Toronto Airport Hotel and provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Front Desk Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience within Hilton’s portfolio of hotels, leisure, and/or entertainment sectors
• Previous experience with OnQ will be an asset

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

ACCESSIBILITY Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.

Job

Job: Guest Services, Operations, and Front Office