Front Desk Agent

PHI Hotel Group; Vernon; On-site; CAD 35,000 - 45,000; Full time

Job summary

A prominent hotel management company is seeking a dedicated individual to join their team in Vernon, Canada. The role involves responsibilities such as guest registration, complaint resolution, and ensuring high standards of customer service. Candidates should have a secondary school graduation certificate and 1-2 years of relevant experience. This is an onsite position with no remote work options. The environment is team-oriented and requires excellent communication skills.

Qualifications

• 1 year to less than 2 years of experience required.
• Must be capable of investigating complaints and claims.
• Strong customer service skills are essential.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets and cash reports.
• Answer telephone calls and relay messages.
• Deliver requested wakeup calls to customers.

Skills

Client focus

Excellent written communication

Flexibility

Organized

Team player

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages
English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests\' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Personal suitability

• Client focus
• Excellent written communication
• Flexibility
• Organized
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities