Front Desk Agent

Centurion Asset Management Inc.; Southwestern Ontario; On-site; CAD 38,000 - 48,000; Full time

Job summary

Centurion Asset Management Inc. is seeking a Front Desk Agent to lead CSRs and manage leasing and administrative tasks for a student housing community. You will handle resident inquiries, process applications, coordinate tours, and support events and move‑ins/move‑outs.

The role emphasizes high‑quality customer service, strong communication, and teamwork within a fast‑paced residential property setting. Full‑time, on‑site schedule with growth opportunities.

Qualifications

• Passion for excellence in customer service delivery.
• Customer service experience preferably in student housing.
• Exceptional oral and written communication skills.
• Excellent organizational skills with a strong ability to multi‑task.
• Highly motivated with excellent interpersonal skills.
• Knowledge of other languages an asset.
• Detail‑oriented; able to resolve problems using facts and sound reasoning.
• Forward thinking with an ability to develop creative strategic solutions to issues.
• Strong follow‑up skills with the ability to resolve difficult issues in a timely manner.
• Be available for a full‑time modified schedule.

Responsibilities

• Professionally handle all current and prospective Residents’ inquiries, feedback, complaints or concerns, elevating issues to the Assistant General Manager or General Manager.
• Act as Team Lead to organize the duties of Customer Service Representatives during shifts and ensure daily email responses.
• Greet Residents and Guests, conduct viewings and tours, and assist with applications and form collection.
• Assist with organizing, marketing and hosting student events, Open Houses, tabling and Resident events.
• Help with move‑ins/move‑outs, inspections, and follow the Move‑In Process and Post Lease Checklist.
• Inform the Assistant General Manager of deficiencies or problems in buildings needing attention.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Multitasking

Job description

Overview

Reporting to the Assistant General Manager, the Front Desk Agent is responsible for the professional leasing and administration of a Centurion Property Associates Inc. – The MARQ managed student housing community.

The Front Desk Agent will act as a Team Lead to the part‑time Customer Service Representatives (CSRs), providing CSRs with tasks and guidance so as to ensure that the needs of all current and prospective Residents are met in accordance with established standards.

Responsibilities

Customer Service

Professionally, promptly and courteously handle all current and prospective Residents’ inquiries, feedback, complaints or concerns, and elevate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community amongst the Residents.

Ongoing Operations

Acting as a Team Lead, assist with organizing the duties and responsibilities of Customer Service Representatives during their shifts. Ensure all general emails are responded to daily. Professionally greet all Residents and Guests who enter the building. Conduct viewings and tours with prospective Residents, while promoting Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill out applications and collect completed forms. Assist with organizing, marketing and hosting student events, including Open Houses, tabling and Resident events. Assist with move‑ins and move‑outs, as per the Operations Calendar, Move‑In Process and the Post Lease Checklist, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.

Administration and Reporting

Ensure that the Front Desk is kept in an orderly and organized state at all times. Assist with general front desk duties, including photocopying, scanning, faxing and filing documents. Ensure all administrative supplies are kept in stock. Complete other duties as assigned.

Requirements

• A passion for excellence in customer service delivery;
• Customer Service experience preferably in student housing;
• Exceptional oral and written communication skills;
• Excellent organizational skills with a strong ability to multi‑task;
• Highly motivated;
• Excellent interpersonal skills;
• Knowledge of other languages an asset;
• Detail‑oriented; able to resolve problems using facts, sound reasoning and common sense;
• Forward thinking with an ability to develop creative strategic solutions to issues.
• Strong follow‑up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Be available for a full‑time modified schedule.

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.