front desk agent

Baymont By Wyndham; Edson; On-site; CAD 30,000 - 40,000; Full time

Job summary

A well-known hotel in Edson, Alberta, is looking for a Guest Service Representative. The role involves registering guests, managing reservations, and providing customer service. No specific degree is required as training will be provided. The position is permanent, with 32 hours of work each week, and offers opportunities for mentorship and support for various groups.

Qualifications

• Will train

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Provide customer service.

Education

No degree, certificate or diploma

Job description

Education: No degree, certificate or diploma

Experience: Will train

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Government programs

• Recognized employer

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and / or refugees with experienced employees

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and / or networking opportunities for mature workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees

Work Term : Permanent

Work Language : English

Hours : 32 hours per week