front desk agent

Bestwestern Plus Drayton Valley; Drayton Valley; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local hotel in Drayton Valley is seeking a full-time employee to manage guest registrations, resolve complaints, and provide excellent customer service. The ideal candidate will have experience in hospitality and be able to handle various administrative tasks. This position offers a competitive hourly wage of $17.00 with 30 to 40 hours of work per week, located on-site in Alberta.

Qualifications

• Permanent resident of Canada or temporary resident with valid work permit.
• Must be authorized to work in Canada.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Job description

Job details

• Location: Drayton Valley, AB T7A 0C5
• Salary: 17.00 hourly / 30 to 40 hours per week
• Terms of employment: Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-20

Bestwestern Plus Drayton Valley

• Accommodation and food services
• 2 job postings advertised
• Medium-sized business (between 5 and 100 employees)