Front Counter Parts Advisor - Sherwood Park Volkswagen

Sherwood Park, AB; Sherwood Park; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Vehicle purchase plan

Family assistance programs

Appreciation events

Career development

Job summary

Sherwood Park Volkswagen in Sherwood Park, AB, is seeking a Front Counter Parts Advisor to research and source parts, process orders, and assist customers and technicians with timely quotes and service.

You will manage inventory, restock shelves, and maintain a clean work area while following safety policies. Proficiency with CDK and MS Office is preferred, and a post-secondary program in a related field is an asset.

Qualifications

• Familiarity with automotive dealership operations and parts processes.
• Diplomacy and conflict resolution skills are important.
• Strong time management and organizational abilities.
• Professional integrity and reliability in commitments.

Responsibilities

• Research and source parts for customers and technicians.
• Sell parts and process price quotes and special orders.
• Manage inventory, restock shelves, and maintain safety.
• Communicate order status to customers and notify on delivery.
• Ensure a clean, safe, and organized work area.

Skills

Parts experience

Customer service

Inventory management

Diplomacy

MS Office

Organizational skills

Safety awareness

Education

Post-secondary program (asset)

Tools

CDK

Job description

Front Counter Parts Advisor - Sherwood Park Volkswagen

Full Time Sherwood Park, AB, CA

13 days ago Requisition ID: 17745

Salary Range: $50,000.00 To $60,000.00 Annually

Join the ride!

Position: Front Counter P arts Advisor

Classification:Full-Time, Immediate Hire

About Us

Sherwood Park Volkswagenis proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will provide exceptional customer service by issuing price quotes, selling parts, and handling special-order requests. This role also involves managing inventory, maintaining a clean and organized work area, and following safety policies to ensure a safe working environment.

What drives your day-to-day?

• Research and source parts for customers or technicians
• Sell parts to customer or service work orders
• Complete special-order parts requests that need to be ordered by the customer
• Communicate with the customer on the status of any parts ordered and notify them upon delivery to the dealership
• Pick-up parts for customers or technicians as required
• Restock shelves and put warranty parts into appropriate bins
• Keep work area and displays clean
• Must follow all company safety policies and procedures
• Other duties as required

What are the must-haves…

• Some familiarity and/or experience with working in an automotive dealership and/or Parts Department
• Completion of a related post-secondary program and or training courses is considered an asset
• Experience with CDK is considered an asset
• A general understanding of Parts & Service operations and inventory management
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Strong organizational and time management skills
• A person of professionalism and high integrity who is trusted by others and consistently honours their commitments
• Detail oriented, self-motivated and resourceful
• High-level skills in Word, Excel and MS Office etc.
• Ability to meet physical demands such as heavy lifting, standing for long periods of time
• Must possess a valid Ontario driver's license and have a safe driving history
• Must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $50,000 – $60,000 Salary — Plus bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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