Front Counter Clerk (RCMP Support Services)

City of Pitt Meadows; Pitt Meadows; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal organization in Metro Vancouver is hiring a Front Counter Clerk to provide administrative support and assist the public with inquiries. This role involves processing police checks, maintaining records, and transcribing statements for police files. The ideal candidate will complete Grade 12 and have excellent communication skills. A competitive wage and substantial benefits package are offered, along with opportunities for professional development.

Benefits

Substantial benefits package

Enrolment in Municipal Pension Plan

Free gym membership

Qualifications

• Completion of Grade 12, including word processing and police database courses.
• Ability to obtain and maintain an RCMP Security Clearance.
• Sound knowledge of business English.

Responsibilities

• Provide administrative support and assist the public with inquiries.
• Process Police Information Checks and maintain various records.
• Transcribe audio and video statements for police files.

Skills

Excellent communication and customer service skills

Strong and accurate typing skills

Education

Completion of Grade 12 with relevant courses

Tools

PRIME

JUSTIN

CPIC

Job description

Front Counter Clerk (RCMP Support Services)

(CUPE Full-time, Regular)

Brand new detachment. Big community impact. We’re hiring civilian staff to help keep things running smoothly. Join the team behind the badge! The City of Pitt Meadows is hiring a Front Counter Clerk to provide general administrative support, assisting the public with inquiries, and transcribing statements for police files. This is an exciting opportunity to join our new RCMP detachment and help build something great from the ground up.

Reporting to the Manager of RCMP Support Services, this position performs various and complex clerical work. Incumbents will process Police Information Checks and Vulnerable Sector Checks; assist in creating police files; prepare and maintain various records, files, and reports; explain rules and regulations; transcribe audio and/or video statements from witnesses, victims, and accused individuals; and maintain detachment security by ensuring non-detachment personnel are identified and authorized. This position exercises considerable independent judgement, while referring more complex issues to a superior who also reviews work for conformance and effectiveness. This is not just a job – it’s a legacy. Join the inaugural team of our newest RCMP detachment!

Regular working hours are Monday to Friday from 8:30am to 4:30pm with a 35‑hour workweek. This position is anticipated to start in February/March 2026.

Qualifications

• Completion of Grade 12, including or supplemented by word processing, commercial and relevant police database courses, plus sound related experience, preferably in an RCMP detachment; or an equivalent combination of training and experience.
• Sound knowledge of the procedures used in police databases and word processing software (I.e., PRIME, JUSTIN, CPIC).
• Excellent communication and customer service skills, with sound knowledge of business English.
• Ability to transcribe verbatim audio and/or video statements through strong and accurate typing skills.
• Ability to obtain and maintain an RCMP Security Clearance.
  • Please note, the ability to obtain and maintain RCMP Security Clearance is required by the start date, and is a condition of employment. If you have an active clearance, please indicate your HRMIS number on your application.

What we offer

• CUPE Pay Grade 15, Step 1 - $29.35 per hour (2024 rates).
• Substantial benefits package; including extended health, dental, eye, and paramedical coverage.
• Enrolment in our Municipal Pension Plan.
• Vacation matching may be available for candidates coming from a current unionized employer.
• Professional development opportunities and participation in the City’s continuous learning, education, and development programs.
• Free gym membership.
• Free employee parking.
• An excellent opportunity to be a part of something new and help shape the future of policing in the City of Pitt Meadows!

Ready to apply?

Submit your application package (PDF format preferred) to the link below including:

• Cover letter
• Resume
• HRMIS number

To apply and view a complete job description visit our website.

Closing date: Sunday, December 7th, 2025 at 11:59pm

The City of Pitt Meadows is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

We support a diverse workforce and encourage inclusion in the workplace. We welcome applications from people from all backgrounds. If you are an applicant with a disability that requires a reasonable accommodation during the recruitment process, you can contact our accessibility representative at [e-mail]. Our inclusion, diversity, equity and accessibility strategy is on our website with more information: Equity, Diversity and Inclusion | City of Pitt Meadows.

Please note that employment with the City of Pitt Meadows is subject to the receipt of a satisfactory RCMP Security Clearance.