French-Speaking Executive CSE for Strategic Accounts

ServiceNow; Quebec; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading software company in Quebec is seeking a Principal Customer Success Executive to enhance customer satisfaction and retention. The role requires a strategic advisor who can drive business transformation through collaboration and problem-solving. Candidates must be bilingual in French and English, have significant experience in senior roles, and reside in Canada. This position offers an opportunity to work flexibly or remotely.

Qualifications

• Must be based in Montreal and speak French & English.
• Significant experience collaborating with senior stakeholders.
• Proven track record in transformation leadership.

Responsibilities

• Lead high-complexity transformations with top customers.
• Proactively identify professional services pipeline opportunities.
• Partner with Impact team members to create narratives.

Skills

Experience integrating AI into work processes

Consultation with senior IT and business leaders

Client-facing roles in account management

Project problem diagnosis and solution development

Education

15+ years in client-facing roles

Canadian citizenship or permanent residency

Job description

A leading software company in Quebec is seeking a Principal Customer Success Executive to enhance customer satisfaction and retention. The role requires a strategic advisor who can drive business transformation through collaboration and problem-solving. Candidates must be bilingual in French and English, have significant experience in senior roles, and reside in Canada. This position offers an opportunity to work flexibly or remotely.