French-Speaking Customer Experience Specialist - Remote

The Flex; Montreal; Remote; CAD 40,000 - 60,000; Full time

Job summary

A property management company is seeking a French-Speaking Customer Experience Specialist in Montreal. The role involves providing exceptional support to guests and landlords, handling inquiries, and using technology for efficient service. Ideal candidates should be fluent in French and English and possess strong customer service skills. Competitive compensation and a flexible remote work culture are offered.

Benefits

Competitive compensation

Performance-based incentives

Flexible remote work culture

Career progression opportunities

Qualifications

• Fluent in both French and English.
• Proven experience in customer service, ideally within hospitality or tech platforms.
• Ability to listen and communicate effectively.
• Strong organizational skills under pressure.
• Comfortable using digital support tools.
• Empathetic and detail-oriented with a problem-solving mindset.

Responsibilities

• Respond to inquiries via email, chat, and phone — in both French and English.
• Assist guests through the reservation process using PMS tools.
• Investigate and resolve issues promptly.
• Document interactions and feedback accurately.
• Collaborate with operations and tech teams for improvements.
• Identify upselling opportunities and strengthen relationships.

Skills

Fluent in French and English

Customer service experience

Communication and interpersonal skills

Organizational skills

Tech-savvy

Problem-solving mindset

Tools

PMS

CRM

Job description

A property management company is seeking a French-Speaking Customer Experience Specialist in Montreal. The role involves providing exceptional support to guests and landlords, handling inquiries, and using technology for efficient service. Ideal candidates should be fluent in French and English and possess strong customer service skills. Competitive compensation and a flexible remote work culture are offered.