French/English Bilingual CSR — Transport

J.D. Irving, Limited; Dieppe; On-site; CAD 35,000 - 45,000; Full time

Job summary

A transportation company in Dieppe is seeking a motivated Bilingual Customer Service Representative to ensure customer satisfaction through effective communication. The role involves responding to inquiries via phone and coordinating freight movements. A High School diploma and bilingualism in French and English are required. A dynamic work environment and several benefits, including health plans and paid vacation, are offered.

Benefits

Dynamic work environment

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking

Onsite fitness center

Onsite cafeteria

Qualifications

• Minimum High School diploma required.
• Bilingualism is mandatory (French and English).
• Exceptional communication skills are essential.

Responsibilities

• Respond to inbound call inquiries professionally.
• Ensure first call resolution for customer inquiries.
• Coordinate special movement of freight and trace shipments.

Skills

Bilingualism (French and English)

Verbal communication skills

Problem-solving skills

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Office Suite

AS400 system

Job description

A transportation company in Dieppe is seeking a motivated Bilingual Customer Service Representative to ensure customer satisfaction through effective communication. The role involves responding to inquiries via phone and coordinating freight movements. A High School diploma and bilingualism in French and English are required. A dynamic work environment and several benefits, including health plans and paid vacation, are offered.