Freight Customer Service Specialist: Rates & Shipments

ITN Logistics; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A Canadian logistics company is seeking a Customer Service Representative (CSR) in Mississauga. The role involves providing excellent service in freight transportation, managing customer inquiries, negotiating rates, and coordinating shipments. Candidates should have 3-5 years of relevant experience and be proficient in Microsoft Office. The position offers a dynamic work environment focused on excellent customer relationships.

Qualifications

• Minimum 3-5 years of experience as a rates coordinator.
• Proficient in Microsoft Office: Excel, Word, Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Provide and negotiate rates to customers.
• Source carriers to move freight domestically and cross border.
• Booking and scheduling inbound shipments.

Skills

Customer service

Verbal and written communication

Problem-solving

Relationship building

Education

Experience in transportation industry

Tools

Microsoft Office (Excel, Word, Outlook)

Loadlink

Job description

A Canadian logistics company is seeking a Customer Service Representative (CSR) in Mississauga. The role involves providing excellent service in freight transportation, managing customer inquiries, negotiating rates, and coordinating shipments. Candidates should have 3-5 years of relevant experience and be proficient in Microsoft Office. The position offers a dynamic work environment focused on excellent customer relationships.