Freight Coordinator (Customer/Carrier) - (On going recruiting)- For East & Western Canada

FMi Logistics Inc.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics company in Calgary is seeking a Freight Coordinator to support freight operations. The role requires 2+ years of experience in Freight Coordination, with responsibilities including securing freight, coordinating shipments, and negotiating rates. Ideal candidates will have strong communication skills and a client-focused approach. This full-time position offers room for career growth and benefits including health care and tuition reimbursement.

Benefits

Comprehensive Health and Dental care

Disability insurance

Tuition reimbursement

Employee assistance program

Free parking

Qualifications

• 2+ years of experience in Freight Coordination.
• Experience in Logistics, Supply Chain, and Transportation Management.
• Direct experience in Freight Brokerage, Ocean & Air Forwarding.

Responsibilities

• Secure freight by calculating and quoting competitive rates.
• Coordinate shipments and facilitate problem-free transactions.
• Negotiate rates with carriers and clients.
• Monitor shipments to ensure timely delivery.
• Investigate and process freight claims.

Skills

Client-focused service skills

Innovative thinking

Strong communication

Project management

Job description

About Us

FMi is a leading freight forwarding and logistics company, it provides efficient and reliable solutions to businesses worldwide since 1996 with HO in Calgary – Western Canada and Eastern Canada. FMi Logistics delivers dependable and damage‑free transportation solutions, and commercial warehousing solutions, saving your business valuable time and money. With experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, transportation logistics solutions, and elevate your business with reliable, cost‑effective services.

https://fmicanada.com/home/
https://fmicanada.com/about-us/

Title: Freight Coordinator (Customer/Carrier)

(On going recruiting / multiple locations)

Job Summary

Under the direction of the Executive General Manager – Freight Services, the Freight Coordinator’s position is to support the freight operations teams by way of monitoring the daily load activities through managing relationships with carriers, customers, suppliers, and vendors ensuring that goods are picked up and delivered on time. Receiving order requests at various stages and processing to complete the service offering.

Job Responsibilities

• Secure freight by calculating and quoting competitive rates to the customer (FTL & LTL)
• Coordinate shipments through communication with the shipper, consignee, and dispatch to the carrier to facilitate a problem free transaction.
• Facilitate freight movement through use of one‑shot carrier negotiations and/or use of existing carrier rate contracts, skills related to using various freight matching web tools including Link Logistics.
• Identify and recommend policies to maximize revenues and minimize operational costs.
• Instrumental in team based strategic business planning, working with freight team and management to achieve business development goals.
• Identify existing client growth, opportunity, and exposure for vertical integration.
• Negotiate Rail intermodal, FTL and LTL buy rates with carriers.
• Negotiate and Quote Rail intermodal, FTL and LTL rates to the clients.
• Monitoring a variety of shipments, ensuring they meet obligations of movement.
• Retrieve appropriate carrier reference numbers for tracking and tracing.
• Confirmation of charges on all applicable Rail, Road FTL and LTL carrier shipments.
• Order closure and hand‑off to the accounting department.
• Bill Clients according to pre‑arranged rate structures or spot quotes for inbound, outbound, etc.
• Investigate and process freight claims as required.
• Ensure the timely and accurate completion of a variety of reports.
• Involvement in updating and maintaining Standard Operating Procedures (SOPs) related to client service.
• Additional duties as required.

The Opportunity

This is a great opportunity for someone looking to grow their career – at FMi you will not be just a cog in the wheel, you will be an important part of a great team. Working at a rapidly expanding company means you will have plenty of interesting challenges. Our Values emphasize relationships as the key to FMi’s success to‑date and our future growth, and our freight team works together to provide our clients and our partners with an exceptional experience.

This is your chance to see the future and plan for long‑term engagement with clients including vendor partners, and our academic community.

This role is perfect for someone who likes to creatively strive for success and is driven by excellence in the execution of those plans.

This is your chance to make your mark in a role with lots of variety, flexibility, and autonomy.

Performance Incentives mean you will be a key member of the Freight Team. As Freight Coordinator, this is your chance to become invested in your career and influence our growth for the long‑term.

You Want to Do This

You want to collaborate with a wonderful team and expand your skills.

You are looking to contribute your expertise in a variety of areas – operational performance, client relations, new business development, continuous improvement, and team development.

You want to contribute to the FMi Logistics Freight team and our strategic business planning. You want to drive change and improve processes and procedures.

Outside of the box strategic planning is your skill, and executing is your passion.

You want to help mentor, grow, and motivate the Freight Brokerage team. You like managing existing accounts and building new customer relationships.

You want to work with interesting, loyal, and motivated people.

Explore and identify new strategies to expand our customer base.

You Know These Things Already

In your career you have been a solid, consistent performer. You have 2 or more years of experience in Freight Coordination.

You have relevant experience in Logistics, Supply Chain and Transportation Management.

You have direct experience in Freight Brokerage business, Ocean & Air Forwarding.

You will stand out if you already understand Freight Management specifically.

You are good with clients and vendors/partners alike. You have very strong client‑focused service skills, and you are also driven to help develop new business.

You are an innovative thinker and able to come up with new and useful ideas.

Your ability to independently manage a number of projects at the same time, and to react and adjust to change with ease will make you perfect for this job.

You Should Know This About The Job

You will report directly to the Manager, LTL Freight & Pricing of the Freight Services Group and have their full support.

As a member of the Freight Brokerage Team, you will be well‑compensated. Along with your salary, you will have a Performance Incentive component.

You will have plenty of incentives to continue learning and growing your skills through an Education Re‑imbursement program and our support.

Working at a rapidly expanding company means you will have plenty of interesting assignments, lots of diverse challenges, and opportunities for career growth.

No need to pay for parking or public transport – parking is free and right beside the building.

We care about outcomes, and we like people who are results driven. We like creative problem‑solvers and curious people.

Are You a Good Fit?

Think you have gotten what it takes? Are you ready to join a great team?

We are ready to hire the right person immediately.

Job Type

Full‑time, Permanent

Schedule

• 8‑hour shift
• Monday to Friday
• In – Person

Benefits

• Company events
• Comprehensive Health and Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Personal Paid time off
• Paid Sick Leave
• Paid Study Leave
• Tuition reimbursement

Supplemental Pay Types

• Bonus pay

Ability To Commute/relocate

• CALGARY, AB: reliably commute or plan to relocate before starting work (required).

Experience

• 2+ years required.