Free People Key Holder

URBN; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Toronto is seeking a Key Holder to foster an engaging retail environment. You will support store operations, drive sales and enhance customer experiences while leading a team. Ideal candidates have a passion for retail, strong leadership skills, and flexibility in work hours. This position offers competitive pay starting from CAD $18.92/hr and employee benefits including medical, dental, and generous discounts.

Benefits

Medical benefits

Dental and vision

Paid time off

Employee discounts

Retirement savings

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with management on store operations.
• Acts as a brand ambassador to enhance customer experience.
• Supports daily office procedures and inventory management.
• Engages employees to foster an inclusive store environment.

Skills

Leadership

Customer service

Teamwork

Flexibility

Job description

Location

This position is located at 25 The West Mall, Toronto, Ontario, M9C1B8 Canada

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from CAD $18.92/Hr.