Fraud Product Consultant

Co-operators; Calgary; Hybrid; CAD 73,000 - 121,000; Full time

Job summary

CGIC, a leading Canadian financial services cooperative, seeks a Fraud Product Consultant to join the Investigative Services and Enterprise Fraud teams on a full-time basis. The role sits in a program/project team and focuses on advancing fraud management strategy through research, solution assessment and delivery.

The position operates in a hybrid model (2 days in office) with travel as needed and requires post-secondary business education and CIP designation, plus 3–5 years of relevant

Qualifications

• Post-secondary education in Business or a related discipline.
• Completed CIP designation or related designation.
• 3 to 5 years of relevant experience.
• Understanding of Co‑operators structure and high‑level roles of departments within the group of Companies.
• Strong knowledge of business process improvement and project management practices.

Responsibilities

• Collaborate with Analytics, IT, Claims, Product, Underwriting, distribution, Learning to deliver program outcomes.
• Act as SME for Investigative Services and Enterprise Fraud on projects.
• Lead or actively engage in project work, research, and solution development.
• Identify risks, monitor issues, and communicate impact to stakeholders.
• Plan and organize sub-streams and meetings to achieve deliverables.

Skills

Fraud detection

Project management

Process design

Stakeholder collaboration

Education

Post-secondary education in Business or related discipline

CIP designation or related designation

Job description

Company: CGIC

Department: Nat Clms Inv Services

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Fraud Product Consultant is a member of a Program/Project team, dedicated full time to the development and delivery of project outcomes. The Product Consultant will function as a product SME representing the Investigative Services and Enterprise Fraud on projects that move the fraud management strategy forward. Working as a member of program/project teams this role participates in project work, project research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables. The Product Consultant will continually collaborate on decision making, solution and implementation considerations with partners from the respective business areas supported including but not limited to Claims, Underwriting, Product, Digital and RSS.

How You Will Create Impact

• Work as a member of the Project Team, in conjunction with Analytics, BI, Project Managers, Change Consultants, IT, Claims, Product, Underwriting, distribution, Learning, to develop and deliver on program/projects outcomes.
• Function as an SME representing Investigative Services and Enterprise Fraud, providing expertise on business strategy, business operations, tactics, guidelines, processes, and procedures related to the project purpose and outcomes.
• Actively engage or leading project work, including project research, reach out to both internal and external partners to gather more information, building solutions, problem solving, identifying risks, review/consult on training material. Dedicated fully to project work.
• Working with internal and external partners to propose & explore solutions to problems in alignment with the program purpose and objectives.
• Building collaborative and engaging relationships with project teams, stakeholders, and business partners
• Understand risks, and short and long impacts for solutions that will be implemented through the business.
• Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
• Anticipate and assist with the management of project issues. Communicate the impact of these issues and facilitate solutions.
• Have awareness and/or identify interconnectivity between projects; think critically about the impacts of that interconnectivity and share insights with SR Product Manager and Program Manager.
• Ability to understand and articulate how the project aligns with advancing the organizational strategy
• Communicate and negotiate with project team members, business stakeholders and external partners. This includes leading, coordinating, chairing and facilitating high level requirement meetings.
• Continuous and ongoing collaboration with change to identify additional stakeholders through the duration of the program/project.
• Participating in the planning process to align objectives with organizational priorities, assisting with the development, implementation and management of plans, priorities, and project schedules.
• Plan and organize sub-streams and meetings to be productive and efficient with work tasks, to achieve deliverables.
• Identify opportunities within projects to improve delivery, maintainability, and usability.
• Apply project learnings to future project work.

To Join Our Team

• You have a post‑secondary education in Business or a related discipline.
• You have completed a post‑secondary education in Business or a related discipline.
• You have completed the Chartered Insurance Professional (CIP) designation or other related designation.
• 3 to 5 years of relevant experience.
• Business experience working on projects and including a broad understanding of The Co‑operators structure and the high‑level roles of the departments within the group of Companies.
• You have strong technical experience and knowledge of business process improvement and project management practices using various methodologies and successful project life cycle experience.

How You Will Succeed

• Strong technical product experience.
• Familiarity with project management concepts and the development and implementation of project plans.
• Demonstrated experience in workflow/process design and development and knowledge of core business functions
• Fraud detection, investigation, suppression and prevention expertise

What You Need To Know

• You will travel occasionally.
• Extended work hours (including evenings and weekends) may be required
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• A challenging and fast‑paced work environment (including managing multiple tasks and projects, prioritizing, and planning large volumes of work and/or tight deadlines) can increase mental demands of the role.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary/hourly range $72,847 - $121,411

Salary placement

The salary amount for the successful candidate is determined by Co‑operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.