Fraud Analyst

Manulife; Alberta; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading financial services firm in Canada is seeking an individual for a role focused on detecting and preventing fraudulent activities. Responsibilities include assisting clients with fraud-related inquiries and collaborating with financial institutions. Candidates should have strong customer service skills and analytical abilities. This position offers a salary up to $84,500 CAD and a flexible remote work environment.

Benefits

Salary up to $84,500 CAD

Incentive programs tied to performance

Flexible remote work environment

Comprehensive benefits package including health, dental, vision

Support for career growth and development

Inclusive workplace culture

Qualifications

• Experience in fraud or risk roles within banks or financial institutions is preferred.
• Strong customer service skills and experience are essential.
• Excellent analytical, problem-solving, and decision-making abilities.

Responsibilities

• Detect and prevent fraudulent activities within the bank's portfolio of deposit accounts.
• Assist clients over the phone with fraud-related issues and inquiries.
• Collaborate with financial institutions to validate suspicious deposits.

Skills

Customer service skills

Analytical abilities

Problem-solving skills

Decision-making abilities

Independence in task management

Tools

Proactive Risk Manager (PRM)

Interac Admin tool

Job description

Industry: Financial Services

Why consider this job opportunity:

• Salary up to $84,500 CAD
• Opportunity to participate in incentive programs tied to performance
• Flexible remote work environment
• Comprehensive benefits package including health, dental, vision, and wellness benefits
• Support for career growth and development
• Inclusive workplace culture that values diversity and well‑being

What to Expect (Job Responsibilities)

• Detect and prevent fraudulent activities within the bank's portfolio of deposit accounts
• Assist clients over the phone with fraud‑related issues and inquiries
• Collaborate with other financial institutions to validate suspicious deposits
• Identify patterns and trends to implement risk mitigation strategies
• Make informed decisions regarding account holds and suspicious activity discussions with account holders

What is Required (Qualifications)

• Preferred experience in fraud or risk‑related roles within banks or financial institutions
• Strong customer service skills and experience
• Excellent analytical, problem‑solving, and decision‑making abilities
• Ability to work independently and manage multiple tasks effectively
• Thorough knowledge of financial fraud practices and legalities impacting fraud

How to Stand Out (Preferred Qualifications)

• 2 years’ experience in a fraud & risk role, preferably with a bank or equivalent
• Familiarity with fraud tools such as Proactive Risk Manager (PRM) and Interac Admin tool
• Bilingualism in English and French is an asset, especially for clients in Québec

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