Franchise Onboarding Partner, Firehouse Subs, Canada

Popeyes; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading quick service restaurant brand in Toronto is looking for a Franchisee Onboarding Partner to support new franchisees through training and restaurant openings. The perfect candidate will have operations experience in the food industry and strong relationship-building capabilities. This role requires travel throughout Canada to ensure franchisees are prepared for their openings. Benefits include comprehensive wellness programs.

Benefits

Comprehensive global paid parental leave

Free telemedicine services

Mental wellness support

Qualifications

• 2+ years of operations experience in a relevant industry.
• Strong ability to build and develop relationships.
• Proficient in problem solving methodologies.

Responsibilities

• Assist new franchisees with onboarding and training.
• Coordinate franchisee training scheduling.
• Travel to facilitate pre-opening training.

Skills

Operations experience in QSR

Relationship building

Problem solving

Presentation skills

Microsoft Office proficiency

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary

The Franchisee Onboarding Partner is responsible for assisting all new franchisees with their New Restaurant Opening or Acquisition. Firehouse Subs Canada is one of the fastest growing brands in Canada and new franchisees are a core part of the strategy. Day-to-day involves coordinating new franchisee training and the opening training of their first restaurant. The Franchisee Onboarding Partner works closely with Firehouse Subs franchise owners’ leadership teams to help guide them through the process and ensure that they are ready and prepared for their restaurant opening. The Franchisee Onboarding Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.

Roles & Responsibilities

• Partner with new franchisees and their teams to assist with onboarding and guide them through the restaurant training and opening process.
• Coordinate and schedule the new franchisees training through a CTR (Certified Training Restaurant).
• Follow up with both the training franchisee and the C TM (Certified Trainer Manager).
• Travel throughout Canada to facilitate the pre-opening “Boots on the ground” training for team members and staff prior to opening.
• Consult with, advise, and provide support to franchisees by being the brand liaison, connecting them with vendors and other brand departments to ensure they meet deadlines.
• Develop effective professional relationships with franchisees, their team members, and management to enable a productive and efficient pre-opening training.
• Build and maintain productive relationships with FBP’s (Franchise Business Partner) to support onboarding and training of new franchisees.

Skills & Qualifications

• 2+ years of operations experience in QSR, retail, food & beverage, or similar industry.
• Strong ability to build and develop relationships with clients, colleagues, and business partners.
• Proficient in root-cause problem solving methodologies.
• Ability to present operational information both orally and in written form (e.g., PowerPoint).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Benefits at all of our global offices focus on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.