Framer

Michaels; Vancouver; On-site; CAD 27,000 - 31,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Job summary

Michaels is seeking a Customer Service/Framing Associate at the VAN-BROADWAY store in Vancouver, BC. You will help customers create custom framing solutions, maintain a well-merchandised and in-stock store, and deliver friendly service.

Responsibilities include completing framing orders accurately, operating the cash register, and supporting Omni channel processes. Evening and weekend hours may be required in a busy retail environment.

Qualifications

• Minimum Type of experience: basic computer skills and basic measuring skills.
• Preferred Type of experience: retail experience and experience selling products and/or services to customers.

Responsibilities

• Adhere to SOPs and Company programs; comply with laws and requirements.
• Deliver friendly customer service; help customers shop and find products.
• Complete framing orders with high quality and on time.
• Maintain ready-made frame department and other areas.
• Operate cash register and manage cash handling to standards.
• Assist with Omni channel processes.
• Support shrink and safety programs.

Skills

Basic computer skills

Basic measuring skills

Operating framing equipment

Glass cutter operation

Retail experience

Customer service

Tools

Framing equipment

Glass cutter

Job description

Store - VAN-BROADWAY, BCBuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. * deliver sales and production results
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

• basic computer skills and basic measuring skills
• ability to operate the framing equipment and glass cutter

Preferred Type of experience the job requires

• retail experience
• Experience selling products and/or services to customers

Physical Requirements

• regular bending, lifting, carrying, reaching and stretching
• ability to move throughout the store
• ability to remain standing for long periods of time
• lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• if you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Total Base Pay Range for this Position:

$19.50 - $22.70

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

• At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.