FP Client Service Associate

TD; Toronto; On-site; CAD 53,000 - 74,000; Full time

Job summary

TD in Toronto, Ontario seeks a Client Service Associate for TD Wealth to deliver high-level sales and service support to Financial Planners. You will assist with progress reviews, client contact and business-building activities, helping identify growth opportunities while maintaining compliance and a client-focused approach.

The role requires a diploma with relevant industry experience, strong communication, and the ability to work collaboratively in a fast-paced financial environment.

Qualifications

• University / college diploma and/or minimum 2 years of industry experience.
• Strong communication skills with ability to work collaboratively and independently, provide assistance and build relationships.
• Experience or knowledge of financial services regulatory environment is a plus.

Responsibilities

• Respond to client and FP inquiries providing options and solutions, following policies and processes on time.
• Conduct transactions and activities across a broad range of products, processes or systems.
• Assist in timely and accurate completion of new account openings, transfers, and administrative documents for planners and clients.
• Provide FPs with sales support by identifying net asset growth and revenue opportunities.
• Build a positive experience at every interaction and look for ways to improve sales and service.

Skills

Client service

Sales support

Communication

Team collaboration

Education

University / college diploma

CSC course

Completion of Conduct and Practices Handbook (CPH)

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Client Service Associate (CSA) provides a high level of dedicated sales and service support to TD Wealth Financial Planners by providing them with assistance in the three main CSA activities: progress review, client contact and business building. The CSA aims to provide a legendary experience at every client interaction. The CSA has a significant impact on the net asset growth, revenue, LEI and efficiency of the Financial Planners' book of business.

In this role, you will provide a high level of dedicated sales and service support to TD Wealth Financial Planners (FP) in progress reviewing, client contacting and business building. Furthermore, you will:

• Respond to client and FP inquiries providing options and solutions, while following policies and processes on time
• Conduct transactions and activities that require expert knowledge across a broad range or variety of products, processes or systems and could be categorized as moderate to high risk
• Assist in the timely and accurate completion of new account openings, account and cash transfers, iforms and other administrative documents and transactional requests for planners and clients as well as advising them when required
• Provide the FPs with sales support by identifying net asset growth and revenue opportunities and contacting prospective clients
• Gather and analyze data to identify and solve complex problems, escalat? as required
• Build a positive experience at every interaction and look for ways to continually improve sales and service
• Participate fully as a member of the team, support a positive and service-oriented work environment

Job Requirements

• University / college diploma and/or minimum 2 years of industry experience
• Completion of Conduct and Practices Handbook (CPH) course and Canadian Securities Course (CSC) is a strong asset
• Advanced knowledge of business, operations and regulatory environment
• Specialized expertise in performing diverse tasks that are highly complex, involving multiple steps, systems and jurisdictions
• Strong communication skills with ability to work collaboratively and independently, provide assistance and build relationships

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet