Founding Customer Success Manager

AutoRFP.ai; Vancouver; On-site; CAD 130,000 - 180,000; Full time

Job summary

A technology company in Vancouver is looking for a Customer Success professional to join its team. This role focuses on owning the customer lifecycle, ensuring satisfaction, and driving account growth with uncapped commission opportunities. The ideal candidate will thrive in a fast-paced environment, engage directly with customers, and contribute to product feedback. Attractive compensations of CAD $130k - $180k based on experience, with in-person full-time flexibility.

Benefits

Flexible work environment

Cutting-edge technology tools

Opportunity for career growth

Qualifications

• Proven ability to manage enterprise accounts and drive revenue growth.
• Comfortable navigating ambiguity and fast-paced environments.
• Ability to listen actively to customer feedback and present tailored solutions.

Responsibilities

• Own the customer lifecycle from onboarding to renewals.
• Drive adoption and ensure customer satisfaction.
• Engage directly with founders and improve product direction through feedback.

Skills

Customer engagement

Problem-solving

Account growth

Autonomy

Job description

Overview

I'm Jasper Cooper, Co-Founder & CEO of AutoRFP.ai. I'm personally looking for the best and brightest in Vancouver for this role.

Most Customer Success teams have become glorified Support Chat teams. We renamed the function "Outcomes" because we mean it. Real outcomes for real customers, shared responsibility across the company.

Product builds. Sales sets expectations. Outcomes delivers them.

At AutoRFP.ai, this isn't a cost center. It's a revenue engine. You'll be compensated like a sales role uncapped commissions on renewals and expansions. When your customers win, you win.

The Opportunity

Three types of companies approached us last quarter: a payment processor handling $1 trillion annually, an investment manager nearing $1 trillion AUM, and the technology company behind most of the world's best-selling drugs.

They all want to deploy our platform. They're waiting on us to make it happen.

This is one of our first 10 hires in Vancouver. You'd be building the North America office from scratch alongside the founding team.

What We've Built

AutoRFP.ai automates RFP and security questionnaire responses, one of the few products leveraging generative AI to its full potential. Customers across 40+ countries in just 2 years. Growing 15% month-over-month. Profitable.

The product works. People write to tell us it changed their careers.

The Role

You'll own the customer lifecycle from signed contract to raving fan. Onboard enterprise accounts. Drive adoption. Secure renewals. Identify expansions. Work with companies from 100 employees to F500 organizations.

You'll work directly with founders, no layers, no silos. When you see something broken, you'll fix it. When you hear customer feedback that should shape the product, you'll be in the room where it happens.

This is hard work. It's what's required to win in the AI space. If you want defined swim lanes and detailed SOPs, this isn't the role. If you want to operate with full ownership and get paid for results, keep reading.

What Success Looks Like

Week 1:

• Understand our ICP and sit in on customer calls
• Begin learning the product and functionality
• Reach out to existing customers to book calls

By end of week: Run a customer call end-to-end

Month 1:

• Confidently run customer calls independently across segments
• Complete your first customer onboarding
• Complete your first proof-of-concept with the sales team

By end of month: Complete your first customer onboarding independently

Month 3:

• Bring on your first renewals

By end of three months: Renew multiple customer subscriptions end-to-end

Month 6:

• Engage with customers daily across video calls, Slack & Intercom
• Meaningfully drive revenue through expansions and renewals
• Impact product direction through customer feedback

By end of six months: You'll feel like you've been here for years

Compensation

$130k - $180k+ CAD On-Target Earnings (base + commission), depending on experience.

Uncapped renewal & expansion commissions. When customers renew and expand, you earn. No ceiling.

The Environment

Vancouver office. In-person, full-time, with flexibility for life. We work fast, together.

Standing desks. Brand new M4 Macs. 49" ultra-wide monitors. Licenses to every cutting-edge AI tool you need.

6 people today. Likely triple that by year-end. The people who join now shape everything that comes after.

What This Becomes

Do this well for two years and you\'ll have:

• A track record managing $2M+ in enterprise ARR
• Experience scaling a function from scratch
• Deep expertise in AI and enterprise sales
• A team you helped build around you

Leadership, larger accounts, product, operations, where this leads is up to you.

Who Thrives Here

• You care about customers. You actively listen and confidently present solutions to complicated problems.
• You have high autonomy. You look at a day and instantly prioritize what drives the most impact.
• You learn quickly. Ideally, you\'ve seen the chaos of early-stage before.
• You grow accounts. You actively work with customers to expand usage and ensure they get the ROI they deserve.
• You're comfortable with ambiguity. We don't have everything figured out. Neither will you. That's the job.

We welcome candidates from all backgrounds. If your resume doesn't fit 100% but you believe you can add value, resonate with what we're building, and would thrive in this environment, let's talk.

Interested?

Apply here & reach out to me directly: Jasper Cooper

I'd love a 20-minute conversation. Even if it's not right for you, I welcome your thoughts on who might be great.