Forward Deployed Engineering Intern (AI Agent)

Cresta; Canada; On-site; Full time

Benefits offered by this job

Equity

Variety of benefits

Job summary

A tech company focused on AI solutions is seeking a Forward Deployed Engineering Intern to assist in the development and configuration of AI agents. This role involves hands-on experience with AI systems and integration projects, supporting customer interactions, and collaborating with internal teams. Candidates should be enrolled in a relevant degree program and have skills in Python and a strong interest in AI. Compensation includes salary, equity, and benefits, specifically hiring in the US and Canada.

Qualifications

• Enrolled in a degree program in Computer Science or Engineering.
• Experience writing code in Python.
• Understanding of programming fundamentals.
• Strong interest in artificial intelligence or software engineering.

Responsibilities

• Assist in developing AI agents using Cresta’s platform tools.
• Help build integrations between AI agents and external systems.
• Support performance tuning and troubleshooting of AI prototypes.
• Work with customers to understand requirements.
• Participate in team demos and feedback sessions.

Skills

Python programming

Interest in AI

Team collaboration

Communication skills

Education

Bachelor’s or Master’s in Computer Science, Engineering, or related field

Tools

APIs

Web development

Cloud platforms

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co‑founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO Ping Wu, the co‑founder of Google Contact Center AI and Vertex AI platform, and co‑founder Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it’s at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state‑of‑the‑art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost‑effective, secure, and reliable.

As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real‑world AI deployments and gain hands‑on experience with AI systems in customer environments.

What You'll Do:

• Assist in developing and configuring AI agents using Cresta’s platform tools.
• Help build and test integrations between AI agents and external systems (like APIs or data sources).
• Support performance tuning and troubleshooting of AI agent prototypes.
• Work with customers and internal engineering teams to understand requirements and iterate on solutions.
• Participate in team demos, feedback sessions, and learning opportunities.
• This role provides mentorship and exposure to customer‑facing technical problem solving in a fast‑moving AI/Product environment.

What We're Looking For:

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code inPython (or another general‑purpose language).
• Basic understanding of programming fundamentals and software development best practices.
• Strong interest in artificial intelligence, machine learning, or software engineering.
• Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

• Experience with APIs, web development, or cloud platforms.
• Prior coursework or projects involving AI/ML concepts or LLMs.
• Exposure to prompt engineering or similar experimentation.

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate‑specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail].