Forward Deployed Engineer

Coinscapture; Canada; Hybrid; CAD 201,000 - 335,000; Full time

Benefits offered by this job

Inclusive environment

Flexible work

Job summary

Tailscale is hiring a Forward Deployed Engineer in Canada to bridge customer needs with our technical capabilities. You’ll onboard strategic customers, drive long-term adoption, and provide expert guidance across the product stack to ensure customers succeed with Tailscale.

You will diagnose issues, configure and integrate, conduct QBRs, and act as a trusted advisor to optimize use cases and business outcomes. Strong communication and a customer-centric mindset are essential.

Qualifications

• 6+ years in a technical role with 2+ years customer-facing experience.
• Experience with enterprise customers in a consultative capacity.
• Strong understanding of networking, VPNs, and security; cloud infrastructure experience.
• Experience in a customer-facing technical role in a SaaS company.
• Excellent written and verbal communication skills.
• Analytical mindset and troubleshooting ability.
• Customer-focused with strong relationship-building skills.
• Ability to manage multiple accounts and stay organized.
• Collaborative, cross-functional teammate with product, sales, and engineering.

Responsibilities

• Lead onboarding for strategic customers and drive adoption.
• Provide technical support, diagnose and resolve issues across the platform.
• Conduct QBRs to review usage, metrics, and future goals.
• Advise customers and share best practices to maximize value.
• Relay customer feedback to product and engineering teams.
• Coordinate with sales, product, engineering, and support for smooth handoffs.
• Create and maintain technical docs and guides for self-service.

Skills

Networking

VPNs

Cloud platforms

Docker

Kubernetes

Customer communication

Job description

About Tailscale

Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

As a Forward Deployed Engineer at Tailscale, you’ll be the bridge between our technical capabilities and the needs of our most strategic customers. You will work directly with customers to ensure their success with Tailscale’s products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey. This role requires a combination of technical proficiency, problem-solving skills, and an empathetic customer-centric approach to ensure customers are fully empowered to leverage the power of Tailscale. The role will report directly to the Team Lead, Customer Success Engineers.

Key Responsibilities

• Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success.
• Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation.
• Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion.
• Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes.
• Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience.
• Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, elevate critical issues, and drive customer success across the organization.
• Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.

What We Are Looking For

• 6+ Years in a technical role with minimum 2 years of customer-facing experience (Solutions engineer/architect, Sr. Support Engineer, etc.)
• Experience working with enterprise customers in a consultative capacity
• Strong understanding of networking, VPNs, and security principles. Experience with cloud infrastructure (AWS, GCP, Azure) and tools like Docker, Kubernetes, and other DevOps technologies
• Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/architect, or Customer Success Engineer at a SaaS company
• Ability to clearly explain complex technical concepts to a diverse audience, from non-technical stakeholders to engineers. Strong written and verbal communication skills are a must
• Analytical mindset and troubleshooting skills, with the ability to think critically and methodically to resolve complex technical issues
• A passion for delivering excellent customer service and a strong focus on building long-term customer relationships
• Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track. Strong time management and organizational skills are key
• A collaborative mindset and ability to work cross-functionally with product, sales, and engineering teams to deliver customer success

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.

For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.

CAN Pay Range (OTE)

$201,000—$335,000 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work