Foreman - Peterbilt

Brandt Group of Companies; Estevan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading equipment service provider is seeking a Service Foreman in Estevan to supervise service personnel, ensure high-quality customer service, and manage department profitability. The ideal candidate has a background in service supervision, excellent communication skills, and a commitment to customer service. This role offers an opportunity for impactful leadership in a dynamic environment.

Qualifications

• Experience in a supervisory role in a service environment.
• Strong organizational skills to manage workload and prioritize tasks.
• Excellent communication skills to effectively liaise with customers and team members.

Responsibilities

• Supervise the work of service leadhands and technicians.
• Maintain an organized work environment.
• Ensure customer service excellence and profitability of the department.

Skills

Customer service

Leadership

Communication

Coaching

Job description

Brandt Tractor Ltd is currently seeking a Service Foreman reporting to our Estevan Peterbilt location.

The successful applicant for this position will be responsible for ensuring:

• Customer repair estimates are sent in a timely manner.
• Customers receive a high level of customer service and communication.
• Repair timelines and updates are shared with the customer, office, and shop.
• Invoicing and work in process control goals are met.
• Warranty return cases and goodwill policy cases are supported.
• Customer requests and resolutions are a high priority.
• Technicians are coached, guided, and mentored.
• Technicians are managed to work efficiently, with recommendations to the Service Manager regarding skills and training needs.

Duties & Responsibilities

1. Supervise the work of service leadhands, service technicians, and service writers.
2. Responsible for the organization of work performed and quality control.
3. Maintain an organized, clean work environment.
4. Coach, advise, and mentor technicians and service writers.
5. Ensure technician efficiency is obtained and maintained.
6. Commit to customer service excellence.
7. Communicate and work effectively with customers, teammates, and other branch personnel.
8. Establish and maintain an on-call field schedule.
9. Communicate with customers and operators via phone, email, or in person.
10. Manage costs and ensure profitability of the department.
11. Open and close work orders, prepare work orders for warranty.
12. Provide a best-in-class customer service experience.
13. Other duties as required.