Foreman

Brandt Group of Companies; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable agricultural machinery company in London, Ontario, is seeking a Foreman to oversee the organization and dispatch of technicians. The successful candidate will ensure quality repair work and mentor technicians to enhance their skills. This role is critical for maintaining service excellence and customer satisfaction.

Qualifications

• Proven experience in a supervisory role within a service department.
• Strong commitment to maintaining quality control in operations.
• Ability to mentor and train technicians effectively.

Responsibilities

• Organize daily operations of service technicians.
• Supervise technicians, ensuring quality control.
• Advise the Service Manager on technician needs.

Skills

Organizational skills

Supervisory skills

Customer service

Communication skills

Job description

Overview

Brandt Tractor Ltd is currently seeking a Foreman reporting to our London Construction & Forestry location.

The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Service Department, advising and making recommendations to the Service Manager regarding technician skills and training needs.

Responsibilities

• Responsible for the organization of the work performed and quality control
• Supervise the work of service technicians
• Maintain an organized, clean work environment
• Advise and mentor technicians
• Commitment to customer service and service excellence
• Ability to communicate and work effectively with customers, the service team, and other branch personnel
• Establish & maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department
• Opening and closing work orders, preparing work orders for warranty
• Other duties as required