food services manager

McDonald's Restaurant; Port Coquitlam; On-site; CAD 50,000 - 80,000; Full time

Job summary

A well-known global fast-food chain is seeking a dedicated individual in Port Coquitlam to manage team performance, supplier negotiations, and customer relations. Candidates should have a College/CEGEP education, 2-3 years of experience, and excellent communication skills. Join a dynamic team in a fast-paced environment with various opportunities for professional growth.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Mentoring programs for diverse groups

Qualifications

• 2 years to less than 3 years of experience in a relevant field.
• Strong interpersonal skills and ability to handle customer complaints effectively.
• Experience working in a fast-paced environment.

Responsibilities

• Conduct performance reviews.
• Negotiate arrangements with suppliers for food and other supplies.
• Participate in marketing plans and implementation.
• Address customers' complaints or concerns.
• Provide customer service.

Skills

Client focus

Flexibility

Excellent oral communication

Team player

Education

College / CEGEP

Tools

MS Excel

MS Word

MS Access

Electronic cash register

Job description

Job Information

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: College / CEGEP
• Experience: 2 years to less than 3 years

Budgetary Responsibility

• $100,001 - $500,000

Tasks

• Conduct performance reviews
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 50-100 people

Computer and technology knowledge

• Electronic cash register
• MS Access
• MS Excel
• MS Windows
• MS Word
• Point of sale system
• Spreadsheet

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you live near the job location?
• What is the highest level of study you have completed?

Government programs

• Recognized employer

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits

Other benefits

• Other benefits

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Assists with immediate transition needs of Veterans (for example : relocation, housing, etc.)
• Supports Veterans in translating their military skills and experience into the language of the civilian job market
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and / or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example : flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities