food services manager

City of Burnaby; Burnaby; On-site; CAD 142,000 - 159,000; Full time

Job summary

A municipal government in Burnaby is seeking a Manager of Hospitality Guest Services responsible for overseeing the operational management of hospitality venues, including restaurants and event facilities. The role requires a candidate with strong leadership and communication skills, extensive experience in hospitality, and a Bachelor's degree in a related field. This permanent, full-time position offers a competitive salary, emphasizing high-quality guest experiences and effective revenue generation.

Qualifications

• Minimum of 5 years of management or executive experience in hospitality.
• Extensive knowledge of hospitality and food service management policies.
• Strong competency in budget management and monitoring.

Responsibilities

• Ensure high-quality guest experiences at hospitality venues.
• Generate revenue within hospitality service lines.
• Prepare operational strategies and readiness plans.

Skills

Leadership

Communication

Relationship-building

Inventory control

Budget preparation

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

Various software applications

Job description

Manager Hospitality Guest Services

Posted on 12/09/2025 by City of Burnaby. Competition No: 2025-355 | Duration: Regular Full Time | Salary: $142,501 – 158,352/year + $9,492 Annual Stipend

Reporting to the Director, PRC Enterprise Services, the Manager, Hospitality & Guest Services is responsible for the operational management of the City’s hospitality venues and guest-service portfolio, including restaurants, cafés, banquet halls, event facilities, and catering services.

Responsibilities

• Ensure high‑quality guest experiences and maintain operational efficiency.
• Provide staff leadership and effectively generate revenue within hospitality service lines.
• Participate in implementing short‑ and long‑term plans, programs and policies to meet Council and customer needs.
• Prepare operational strategies and readiness plans for potential expansion.
• Ensure cost controls and efficient use of resources.
• Oversee menu planning, product offerings and promotions to maximize customer satisfaction and revenue.
• Work with suppliers to evaluate new products and ensure pricing and development align with budgetary and customer needs.
• Manage inventory systems; evaluate reports on stock usage, wastage and shrinkage; ensure cost‑effective procurement.
• Maintain effective working relationships with staff, the public, suppliers, user and community groups.
• Ensure compliance with health and safety standards and resolve workplace issues.
• Represent the division as needed.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field is preferred.
• Minimum of 5 years of management or executive experience in hospitality and guest services, ideally across multiple service lines.
• Extensive knowledge of policies, rules, practices, and procedures in guest services, hospitality, and food service management.
• Competency in inventory control, cost pricing, health standards and regulations for food and beverage service.
• Experience in budget preparation, management and monitoring.
• Strong leadership, communication and relationship‑building skills.
• Valid Driver’s License for the Province of British Columbia.
• Skill in the use of various software applications.
• Management level experience in hotel operations is an asset.

Location & Employment

• Burnaby, BC – On site
• Permanent full‑time employment
• Starts as soon as possible
• Vacancies: 1

Copies of relevant professional certificates, degrees or tickets will be required at the time of the interview.

Contact People and Culture at 604‑294‑7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers.

Advertised until

2026‑01‑08