Food Service Supervisor

One Therapy Network; Vernon; On-site; CAD 37,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental Benefit plan

Group RRSP

Job summary

A&W Vernon in Vernon, BC is hiring a full‑time, permanent Shift Manager to supervise front-line staff and ensure high food quality, safety, and service standards. The role follows provincial health and safety regulations and aligns with NOC 62020 for supervisory duties.

The position requires secondary education and FOODSAFE certification, with wage of $21 per hour and 35–40 hours per week. The McMurray Group supports a people‑centred workplace and growth opportunities.

Qualifications

• Completion of secondary school or equivalent is required.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Experience in food preparation or food service is expected or preferred.

Responsibilities

• Supervise, coordinate, and support front‑line staff during assigned shifts to ensure efficient restaurant operations.
• Ensure food quality, safety, service consistency, and adherence to A&W standards and regulations.
• Open and/or close the restaurant, including handling float and safe access.
• Schedule staff activities, supervise stations, and manage breaks.
• Resolve operational issues according to company policies.
• Maintain records and complete daily paperwork and shift documentation.

Skills

Leadership & Team Supervision

Operational Awareness

Customer Focus

Problem Solving

Time Management

Attention to Detail

Education

Secondary School Certificate or equivalent

Post-secondary program in food service/restaurant management

Job description

A&W in Vernon, BC (Steken Holdings Ltd.) is seeking full‑time, permanent Food Service Supervisors, to start immediately at our 4900 27th Street, Unit 650, Vernonlocation. (Village Green)

Positions: 2

Wage: $21 per hour

Hours Per Week: 35-40

Language: English

Education: Secondary School Certificate or equivalent

Experience: 3 years experience in food preparation

Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Responsibilities

Operations

• Ensure the safety and well‑being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.

Customer Service

• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience in a food service environment preferred.
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast‑paced environment and make sound decisions under pressure.

Competencies

• Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
• Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
• Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.
• Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
• Time Management: Effective prioritization to meet deadlines and maintain operational standards.
• Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.

Working Conditions

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting of up to 25 lbs.
• Standing, lateral stepping, and repetitive motion for extended periods.
• Shift work, including mornings, evenings, weekends, and statutory holidays.
• Responsible for restaurant functions during assigned shifts, including supervisory decisions.

Posted: June 17, 2025